The Role
Coordinate more than 60 renewable energy installations weekly by scheduling installers, confirming availability, managing appointment changes, recruiting and onboarding electricians and plumbers, handling customer and contractor communications, and resolving scheduling issues. The role requires strong organisation, customer service, confident communication, commercial awareness, and calm problem-solving while working onsite in Byron Bay.
Summary Generated by Built In
Smart Energy has grown to become one of Australia’s leading home electrification and renewable energy retailers, providing quality solutions to Aussie homeowners across the country.
Our mission is to lead Australia to net zero emissions by offering a smooth, supported, and sustainable solution to rising energy costs - assisting Aussie homeowners in their transition to Smart Energy sources and a brighter future.
Our values are the cornerstone of our identity, guiding everything we do and how we do it. When you become part of our team, you’ll be welcomed into a workplace that respects you as an individual and is committed to your growth. We’re focused on development, meaningful investment, and delivering service excellence. At Smart Energy we believe in empowering our people, providing support, and fostering innovation.
About the role ⚡
We’re looking for an organised and proactive Installations Coordinator to join our team. In this role, you’ll be responsible for scheduling 60+ installations per week, ensuring a smooth day-to-day workflow for our installers and customers. You’ll be working closely with our technical, logistics, and customer service teams to keep everything running seamlessly.
Please note: This role requires you to be on site Mon-Fri in our vibrant Byron Bay HQ located in the industrial estate - please only apply if you reside in the Northern Rivers.
Key Responsibilities:
- Schedule and confirm installer availability nationwide
- Reschedule and manage daily/weekly appointment changes
- Recruit and onboard electricians and plumbers nationally
- Manage inbound calls and texts from customers and contractors
- Provide regular confirmations and negotiate rearrangements
- Resolve issues quickly and calmly, reassuring both customers and contractors
- Keep installations on track by managing expectations and finding solutions
About You:
- Minimum 2+ years’ experience in scheduling, project coordination, or BDM roles
- Strong background in customer service
- Persuasive and confident communicator with charm
- Highly organised and able to juggle multiple priorities
- Quick problem-solver with a calm, professional approach
- Tech savvy, commercially astute, and a self-starter (Salesforce Experience a bonus)
Why Join Us?
At Smart Energy, you’ll be part of a rapidly growing company in one of the most exciting industries in Australia. You’ll work alongside passionate, driven people who are making a real difference in the clean energy transition.
You’ll work alongside passionate, driven people who are making a real difference in the clean energy transition.
⚡Friday drinks
⚡Young fun team with a work hard-play hard driven menatilty
⚡Incredible Annual Christmas Party held in either Byron or Sydney
⚡Progression Pathways
Join an award-winning, well resourced start up, truly disrupting the Australian energy sector. With our growth trajectory, career opportunities beyond this role are inevitable.
Make the Smart move and APPLY TODAY
Skills Required
- Minimum 2 years of experience in scheduling, project coordination, or business development management roles
- Strong customer service background
- Persuasive and confident communication skills
- Strong organisation and ability to manage multiple priorities
- Quick problem-solving skills and a calm, professional approach
- Technology proficiency and commercial awareness
- Salesforce experience
- Residence in the Northern Rivers and ability to work onsite Monday through Friday in Byron Bay
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The Company
What We Do
Smart Energy is a renewable energy company based in Byron Bay, Australia, that has grown to 20 sales offices nationwide within seven years. The company specializes in a range of sustainable energy products, including solar panels, batteries, carbon-neutral energy solutions, EV chargers, and virtual power plants, positioning itself at the forefront of the industry in driving a sustainable future.
