Insights Manager, North America

Position Title: Insights Manager, North America
Position Type: Regular - Full-Time
Position Location: Toronto HQ
Requisition ID: 36622
Are you known for being super-curious, strategic, and a great storyteller? Are you someone with a passion for market research, trend seeking and the role of Insights within an organization? In that case, the Insights Team at McCain Foods would love to have you join our team! The McCain Insights & Analytics Manager provides insights and analysis to answer key business questions across our Food Service Potato and Appetizers Categories.
Reporting to the Sr. Manager of North America Insights, this role is responsible for developing and championing consumer and operator insights to drive business growth. This role will be responsible for leading foundational primary research, leveraging a proprietary demand space framework, analyzing syndicated data, delivering consumer macro trends and foresight signals to develop meaningful insights and crafting strategic recommendations to deliver a competitive advantage to the company.
You will work cross-functionally with Brand Marketing, Integrated Media Communications, Go-to-Market, Sales, as well as partner with external data vendors to guide overall data-derived marketing and business decisions. This position is based in Toronto, Canada - with a hybrid 3-days in office work schedule.
What You'll Be Doing...
Be a Strategic Insights Thought Leader:

• Embed insights throughout the organization and be the voice of the operator & consumer.
• Champion our consumer demand space framework, journey mapping, and operator archetypes throughout the organization.
• Support development and implementation of a comprehensive (consumer-centric/operator-centric) annual learning plan that fuels big bets and addresses strategic business objectives and knowledge gaps across channels.
• Drive continuous improvement through ways of working, insights training and sourcing new innovative methods and techniques to drive novel insight generation with greater frequency, speed and scale.
• Support creation and execution of a regular cadence of distilled materials which are the source of truth, getting to root causes, the so what, now what.

Cross Functional Partnership & Supplier Management:

• Collaborate with Innovation and Marketing teams to understand business questions and current and emerging priorities to develop, manage and execute customized learning plans that provide meaningful and actionable findings grounded in a depth of consumer, shopper and customer understanding.
• Build and maintain a close relationship with cross functional partners such that you are a strategic partner versus solely a data provider.
• Support management of relationship with external research vendors and suppliers, negotiating contracts and ensuring work meets expectations.
• Own the relationship with our external data suppliers (Circana, etc.) to guide their reporting, bringing forward timely and actionable reviews of the business, deep dives into the category, and future trends that will impact our business.
• Manage the workflow, data integrity, and storytelling of multiple external vendors and contractors.

Category & Foodservice Channel Expert:

• Deeply understand the needs of the consumer and operator in the various foodservice channels (FSR, QSR, C-Store, Non-Comm).
• Bringing forward best practices in data analytics and reporting.
• Be the one source of truth for the Potato and Appetizers Food Service performance data.
• Be the Insights lead on category forecasting to guide the business on outlook based on multivariate analyses and macroeconomic trends.

What will make you successful in this role...

• Bachelor's degree in business, Market Research, Marketing, Statistics, or related field
• 5+ years' experience in an Insights role.
• Market Research Acumen: Experience leading & managing qualitative and quantitative research projects from inception to completion. Established knowledge of sampling, project design, analysis, report writing and presentation development. Ability to identify issues, generate innovative research solutions, and make data-driven decisions.
• Experience with Market Research Tools: Proven proficiency with syndicated data/tools from Circana (NPD + IRI), Nielsen, Datassential, Technomic, Mintel, etc. Experience with tools like Power BI and/or Tableau to create informative dashboards and visualizations.
• Microsoft: Proficiency in Excel and PowerPoint.
• Strategic Thought Leadership: Be able to hold a seat at the table to represent the voice of the consumer. Be seen as an expert on primary research, syndicated data, and macro trends.
• Strategic Storyteller: In conversation, in presentation, with data, via PowerPoint & Excel.
• Self-Motivated: While part of a strong team of Insights experts, embrace the autonomy of creating learning plans and executing the work on your own.
• Curiosity: Display a passion to understand consumers - to uncover why people do what they do.
• Empathy: Understand and anticipate consumer, shopper, operator, and organizational needs.
• Collaboration: Able to work cross-functionally at all levels and genuinely enjoys a collaborative team effort.
• Foodie: Be passionate about food and an active observer and participant of trends.
• Budget Management: Proficiency managing an insights budget preferred; organized and detail oriented a must.
• Strong analytical skills: experience analyzing data and driving key implications.
• Time Management: Strong organizational and project planning/strategizing skills. Able to manage meeting deadlines and be flexible to changes or revised priorities.

Compensation Package : $97,500.00 - $130,000.00 CAD annually + bonus eligibility
The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education/training, and other organizational needs.
Benefits : At McCain, we're on a mission to create a winning culture that puts employee safety and wellbeing at the heart of what we do, every day. We understand and appreciate that each person's needs are unique and ensure our benefits & wellbeing programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Wellbeing programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned to country, provincial and state governing plans and can vary by work level, location and nature of the role. Additional benefit details available during the application process.
Your well-being matters to us, and we're here to provide you with the necessary resources to support you in being your best self at work - and at home.
McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain's Global Privacy Policy and Global Employee Privacy Policy , as applicable. You can understand how your personal information is being handled here .
Job Family: Marketing
Division: NA Potato
Department: Marketing Insights NA
Location(s): CA - Canada : Ontario : Toronto
Company: McCain Foods (Canada)