The Role
This role involves sales to hospitals and other referral sources, managing enteral nutrition care for home tube-fed patients, and educating healthcare professionals and patients about nutrition products and services.
Summary Generated by Built In
Job Summary & Responsibilities
This employee is responsible for responding to, as well as initiating incoming and outgoing potential customer inquiries, while using company resources, policies, and procedures to provide complete, accurate data.
- Responsible for sales to hospitals, oncology, rehabilitation centers, and other referral sources with enteral patient needs, and for all aspects of enteral nutrition care for the home tube fed patient and other medical nutrition related activities
- Uses appropriate technologies and follow processes in accordance with company standards to ensure patient and physician contact is handled with accuracy and operational effectiveness
JOB FUNCTIONS
- Identifies and develops new referral sources
- Responsible for obtaining a predetermined number of enteral setups from new referral sources each month
- Establishes referral source and customer contact by initiating follow-up outbound calls and receiving inbound return calls
- Promotes products and facilitates referral source needs to utilize company's products or services by adequately assessing referral source qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
- Stays up to date on current formulary
- Conducts in-service for referral sources, educating them in the use and application of enteral equipment
- Recognizes and respects patient rights during the provision of care or services and conduct business relationships with patients and the public in an ethical manner
- Responsible for a designated territory performing sales activities, tracking daily sales activity, promoting enteral services to physicians, hospitals, home health, and cancer centers, as well as maintaining market information in sales tracking platform\
- Contributes to departmental objectives by accomplishing required contact and sales results, with ability to track and report progress of sales results
- Facilitates sales process by communicating/sharing information with appropriate internal and external contacts
- Records customer information and maintains database by obtaining, entering, and verifying required data
- Provides customer follow-up as required
- Educates patients in relation to their enteral feeding to facilitate safe and effective use and desired care, treatment, and service outcomes
- Responsible for maintaining and managing a minimum monthly patient admits/census
- Promotes safe, effective patient and organizational environments and feeding equipment use
- Obtains, utilizes, and updates patient information in a confidential and secure manner for utilization in patient care applications
- Coordinates delivery and pickup of such items as enteral formula, feeding pump(s), IV poles, related feeding supplies to patients' homes or places of business
- Listens to and resolves service complaints appropriate to scope of practice
- Issues sales promotion materials to customers
- Issues or obtains customer signature on admission, pickup, or delivery
- Monitors patients' responses to the care or services provided, the actions or interventions taken, and the outcome of the care or service provided
- Participates in on-going education, including in-services, training, and other activities, to maintain and improve individual competence
- Provides enteral nutrition recommendations to providers based on clinical evaluation
- Stays up to date on current enteral nutrition practice guidelines
- Analyzes nutritionally comparable formulas
Education
- Bachelor's Degree Dietetics or Nutrition from an accredited institution, Required
- Registered Dietitian from the Commission on Dietetic Registration
Work Experience
- One year in home healthcare, hospital, clinic, or nursing home, Preferred
- Dietetics, Nutrition, Home Health, or Nursing, Preferred
Knowledge, Skills, and Abilities
- read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- calculate figures and amounts such as commissions, proportions, percentages, area, circumference, and volume
- solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- word processing, spreadsheets, and e-mail communications
- Must have excellent communication
- English-oral and written
- Medical industry beneficial
- Type at least 25-30 words per minute
Licenses and Certifications
- Licensed as a Dietitian for geographic areas where employee manages patients
Skills Required
- Bachelor's Degree Dietetics or Nutrition from an accredited institution
- Registered Dietitian from the Commission on Dietetic Registration
- One year in home healthcare, hospital, clinic, or nursing home
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The Company
What We Do
Lincare is a leading supplier of respiratory-therapy products and services for patients in the home. You can learn more about our extensive suite of products and services by visiting our website. Everywhere we operate, Lincare is working to be a partner in patient care by providing high-quality services and supplies, promoting patient education, and building strong relationships with patients, physicians, families and caregivers. Services we offer include: Oxygen Therapy Nebulizer Therapy Sleep Therapy Ventilator Therapy Enteral Therapy Pediatric Services Caring Responders Long Term Care Disease Management Programs and More!
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