The Role
Provide inside parts sales support for heavy-equipment dealership: process parts and service orders, assist outside sales reps, coordinate service jobs, maintain customer communication, manage order status, and employ professional selling and parts-systems knowledge to meet objectives.
Summary Generated by Built In
Kimball Equipment Company, a leader in the aggregate mining and supply industry since 1946, is actively recruiting for the position of inside salesperson in our Sacramento location. Kimball Equipment Company is a successful dealer for brands such as Terex Cedarapids, Terex Finlay, and Superior Industries. We are growing quickly and are looking for someone motivated to grow with us!
Parts Sales Qualifications:
- Be able to communicate effectively with other employees and customers over the phone, through email and in-person.
- Be self-driven through the pursuit of producing positive results.
- Possess exceptional customer service skills.
- Be highly attentive to detail with a strong sense of urgency and the ability to multitask.
Parts Sales Responsibilities:
- Responsible for assisting outside sales representatives in nurturing customer relationships and ensuring a high level of customer service.
- Responsible for helping coordinate service jobs with outside sales representatives, customers, and service technicians to ensure all service orders are handled expeditiously.
- Responsible for parts and service order processing:
- Accurate, and up to date knowledge of the part systems for all manufacturers represented by the dealership (i.e., understands all the features and benefits of all parts sold).
- Able to determine pricing and discounts for all parts according to the company standards.
- Understands and employs good selling techniques, including conveying a professional and positive manner over the phone.
- Knowledgeable about the computer systems used by parts department.
- Acts as a facilitator for service technicians in finding and sourcing the parts that they need.
- Remains aware of all order statuses, keeping customers aware of any issues or the time frame in which the order will be fulfilled.
- Finds solutions for any issues that may arise within the department.
- Follows all policies and procedures as specified in the company handbook and as directed by the location manager.
- Maintains high employee morale.
- Attains short- and long-term objectives with good management/planning.
Parts Sales Compensation:
- Pay based on experience
- Full benefits include 401K, PTO, health, vision, dental, and life insurance.
Skills Required
- Effective verbal and written communication with employees and customers
- Self-driven and results-oriented
- Exceptional customer service skills
- High attention to detail and strong sense of urgency
- Ability to multitask
- Accurate knowledge of parts systems for represented manufacturers
- Ability to determine pricing and discounts per company standards
- Good selling techniques and professional phone manner
- Knowledgeable about parts-department computer systems
- Ability to coordinate with service technicians and outside sales
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The Company
What We Do
Kimball Equipment Company
