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Universal Stainless & Alloy Products, Inc., established in 1994, is headquartered in Bridgeville, PA, with plants in North Jackson, OH, Dunkirk, NY, and Titusville, PA. Universal Stainless produces semi-finished and finished specialty steel long products and plate, including stainless steel, tool steel, bearing steel, gear steel, and aircraft quality low alloy steels for use in a variety of industries. Universal is committed to providing the best quality, delivery, and service possible.
The Inside Sales Representative supports customer relationships and sales activities within the specialty steel market. This position works closely with customers, outside sales personnel, and internal departments to provide accurate quotations, process orders, communicate order status, and support customer needs. The ideal candidate is energetic, positive, organized, and service-oriented, with the ability to manage multiple priorities in a fast-paced, team-focused environment. This position does not require cold calling.
Basic Responsibilities:
• Build and maintain meaningful customer relationships that promote trust, satisfaction, and loyalty.
• Respond to customer inquiries and provide professional, timely customer service throughout the order process.
• Prepare customer quotations, including pricing and delivery analysis.
• Enter and process customer orders accurately and in a timely manner.
• Review customer purchase orders and contracts to confirm order details and requirements.
• Prepare customer invoices and provide customer status reports as needed.
• Coordinate with outside sales personnel to support customer accounts and sales activities.
• Communicate with production, mill personnel, and other internal departments regarding order status, scheduling, and customer requirements.
• Develop and maintain working knowledge of company products, processing capabilities, and specifications.
• Manage multiple customer requests, deadlines, and administrative responsibilities while maintaining accuracy and attention to detail.
• Follow established company procedures and maintain accurate customer and order information.
• Perform other duties as assigned.
Skills:
• Excellent verbal and written communication skills.
• Strong customer service, relationship-building, and listening skills.
• Strong organizational skills, attention to detail, and the ability to multitask and prioritize competing demands.
• Ability to work effectively both independently and as part of a collaborative team.
• Positive, professional, adaptable approach and willingness to support team and departmental needs.
• Strong problem-solving skills and the ability to follow through on customer requests.
• Proficiency in Microsoft Office, particularly Outlook, Word, and Excel.
• Ability to learn specialty steel products, processing methods, and customer specifications.
• Sales-minded approach with the ability to support account growth and achieve established targets.
Experience:
• Previous inside sales, customer service, order entry, or sales support experience preferred.
• Experience preparing quotations, reviewing purchase orders, or coordinating customer orders preferred.
• Experience in manufacturing, metals, industrial products, or a business-to-business environment is a plus.
Education/Training:
• Business school education or an associate degree preferred.
• Equivalent relevant work experience may be considered.
• Training will be provided on company products, processes, systems, and customer requirements.
Schedule & Work Arrangement:
• Full-time salaried position.
• Initial schedule is onsite at the Bridgeville, PA location, Monday–Friday, 8:00 AM–5:00 PM.
• The position should be prepared to work onsite as required to support customers, collaborate with internal departments, and meet business needs.
Work Environment:
• Primarily office-based work in a professional, team-oriented environment.
• Frequent communication and coordination with customers, outside sales personnel, and internal manufacturing and administrative departments.
• The role requires the ability to manage changing priorities and respond to time-sensitive customer and order needs.
Pay & Benefits:
• Annual salary range: $55,000–$65,000, based on qualifications and experience.
• DAY ONE BENEFITS: Medical, dental, and vision.
• HSA and FSA options.
• Company-paid life insurance.
• Short-term disability.
• Profit-sharing opportunities.
• 401(k) plan.
• Paid holidays.
• Vacation benefits.
Universal Stainless is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Skills Required
- Proficiency in Microsoft Office and Excel
- Excellent verbal and written communication skills
- Good organizational skills and ability to multitask
- Exceptional customer service skills
- Strong listening and sales skills
- Ability to achieve targets
- Business School or Associate Degree
What We Do
Universal Stainless, headquartered in Bridgeville, PA, produces semi-finished and finished specialty steel long products and plate including nickel alloy, stainless steel, tool steel and aircraft quality low alloy steels. These can be manufactured into a wide variety of grades and product forms. Our products, which are sold to service centers, forgers, rerollers and original equipment manufacturers, are further processed by our customers for use in a variety of industries, including: Aerospace Power generation Oil & Gas Heavy equipment manufacturing Our specialty bar facilities have one of the broadest and diverse size range and product capabilities in the industry. We also offer conversion services on our Radial Forge and Universal Rolling Mill. Established in 1994, our experience, technical expertise, and dedicated workforce stand committed to providing the best quality, delivery, and service possible.
