Description:
Responsible for achieving sales goals and maintaining positive customer relations by providing full support to the Field sales representatives and customers. Improve productivity by ensuring all Field Sales Representatives have high-quality, up-to-date support material and Leads. In Charge of providing the small customers with end-to-end support and solutions.
Main Tasks:
- Lead Generation
- Compile lists of prospective customers for use as sales leads to the Sales representatives based on internal ZIM information, web data, external databases, quote inquiries, trade shows, business directories, etc.
- Validate sales leads and work to support the sales representative in materializing the leads into sales.
- Account Coordination
- Research and prepare material for customer meetings: past performance and forecast, needs solutions, issues, opportunities, financials, etc.
- Create and update agreements
- Discuss and prepare quotations for customers
- Customer relationship
- Deal with client’s follow up process and problems
- Solve ad-hoc problems
- Cascade relevant issues and problems of the customers to CS and ensure solving
- Inform customers on changes in different topic such as: rates, schedule, new shipping methods, etc.
- Performance Measurement
- Creating meeting reports in CRM
- Monitor customer performance
- Comply with tracking and reporting requirements
- Screening of lost/new customers
- Academic education in Economics/ Business Management/ Marketing/ Logistics/ similar
- 2 years of experience in sales/CS position
- Working experience in a local FFW / shipping industry - Advantage
- Proficient in MS Office, Excel, CRM
- Advanced in English language
Skills Required
- Academic education in Economics, Business Management, Marketing, Logistics, or a similar field
- Two years of experience in a sales or customer service position
- Working experience in a local freight forwarding or shipping industry
- Proficiency in Microsoft Office, Excel, and CRM systems
- Advanced English language skills
What We Do
Launched in Israel in 1945, ZIM (NYSE:ZIM) became a pioneer in container shipping in the early 1970’s, and has established itself as a leading global, asset-light container liner shipping company. We provide customers with innovative seaborne transportation and logistics services, covering the world’s major trade routes and focusing on select markets where we have competitive advantages and are able to maximize our market position. ZIM’s unique strategy as a digital-oriented, asset-light, global niche carrier offers distinctive advantages, allowing the company to provide innovative and premium customer-centric services while maximizing profitability. Through this focused strategy, enhanced digital tools, and a reputation as a top industry performer with high schedule reliability and service quality, ZIM is positioned to continue to expand its leadership and achieve best-in-class margins.
