Inside Sales Support

At Softchoice, our purpose is to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success.

We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We empower our people to reach their full potential and ensure that every employee has a path to success.

We're in it together to make life better for our employees, customers, partners, and communities.

As an Inside Sales Support Representative (ISR), you will partner with some of Softchoice's largest and most diverse enterprise and strategic customers. You will help solve business challenges, support customer needs, and contribute to protecting Softchoice's bottom line.

The ISR role is an integral part of Softchoice's customer support and growth model. From managing forecasts and quote requests to supporting customer integration projects, you will work across multiple areas of the customer's business.

This role provides an opportunity to directly influence business outcomes, strengthen customer relationships, and contribute to an exceptional customer experience.

• Work as part of a unified account team in partnership with inside and outside sales teams.
  
• Research and fulfill customer quote requests, prepare complex reports, and support the management of customers' annuity business.
  
• Stay up to date on the latest technology trends, pricing programs, licensing models, and sales processes relevant to each customer.
  
• Build and maintain strong relationships with sales representatives, vendors, customers, and internal stakeholders.
  
• Collaborate effectively with other departments to deliver the best possible customer experience.
  
• Work closely with the Account Management team and other internal stakeholders to effectively manage and maintain customers' annuity business.
  
• Partner with Softchoice's technology partners and vendors to identify competitive pricing, product availability, and alternative solutions that meet customer needs.
  
• Maintain and update non-standardized customer documentation accurately and confidently.
  
• Support project-based activities when required, including equipment delivery forecasting, coordinating specialized deliveries, and maintaining documentation to track project progress.
  
• Collaborate with the team to minimize escalations, reduce customer risk, and resolve issues efficiently.
  
• Support customer and account management activities while ensuring accuracy, timeliness, and adherence to established processes.
  

• Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 19 consecutive years.
  
• Certified as a Great Place to Work in the United States for several years.
  
• Meaningful work that supports professional growth and development.
  
• Opportunities to enter and grow within the technology industry.
  
• The opportunity to be part of a winning, high-performance team.
  
• Two paid volunteer days per year to give back to a cause of your choice.
  
• Through Softchoice Cares, employees have helped raise over $3 million for charitable causes.
  
• Opportunities to take an ownership position in Softchoice.
  

• 2+ years of B2B customer service experience.
  
• Experience handling a high volume of customer requests and inbox management.
  
• Proficiency in Microsoft Office, particularly Outlook, Word, Excel, and PowerPoint.
  
• Experience working in the IT or technology industry is an advantage.
  
• Understanding or experience with Microsoft licensing programs is an advantage.
  
• Experience using enterprise-level reporting tools such as Power BI is an advantage.
  
• Experience working with Salesforce is an advantage.
  
• Strong organizational and time-management skills.
  
• Excellent communication and interpersonal skills.
  
• Strong attention to detail and the ability to manage multiple requests and priorities effectively.
  
• A customer-focused mindset with the ability to collaborate effectively across teams.