About Us
Johnson Controls is a global innovator in intelligent building solutions, including fire suppression, security, and HVAC systems. We work to enhance safety and efficiency for our clients in commercial, industrial, and critical infrastructure sectors.
The Opportunity
Join our Fire Suppression team in an Inside Sales & Customer Support role focused on pricing, quotes, and CRM-driven sales activity. You’ll support outside sales by raising quotes, following up on quotes, and creating/managing opportunities in the CRM, while delivering excellent service to customers and resellers. This role emphasizes non-technical customer interactions, strong attention to detail, and problem-solving to keep sales moving smoothly.
What You’ll Do
Prepare pricing for quotes and respond to pricing inquiries from customers and resellers.
Follow up on quotes to advance opportunities and convert quotes to orders.
Assist outside sales teams by raising quotes in the CRM and creating new opportunities; maintain accurate opportunity records and stages.
Liaise with customers, resellers, and internal teams via phone and email to resolve questions and maintain timely communication.
Build and maintain strong customer relationships through professional, responsive service.
Manage general administrative tasks to keep projects, accounts, and CRM data organized and up to date.
Support business development activities as needed.
Provide non-technical product information and guidance to customers, focusing on service quality and problem resolution.
What We’re Looking For
Experience in internal sales, customer service, or administration; CRM experience preferred.
Strong focus on pricing, quotes, follow-up, and creating opportunities in a CRM system.
Excellent communication and problem-solving skills; customer-centric mindset.
Detail-oriented, organized, and proactive with the ability to manage multiple tasks.
Ability to work both independently and as part of a collaborative team.
Interest in fire suppression or building safety is a bonus but not required; non-technical aptitude is valued.
What’s In It For You
Competitive salary and quarterly bonus
Training and mentorship
Supportive, inclusive team environment
Career development opportunities with a global leader
Ready to join us?
If you’re organized, customer-focused, and eager to drive sales through effective pricing, quotes, and CRM-driven opportunities, we’d love to hear from you.
Apply now and help Johnson Controls shape the future of fire safety.
We do not accept unsolicited resumes. Any resumes sent to JCI without the request from JCI’s Talent Acquisition team will not be recognised as an introduction.
Skills Required
- Previous experience in internal sales, administration, or customer service
- Strong communication and problem-solving skills
- Detail-oriented and proactive approach
- Ability to work both independently and as part of a team
- Interest in fire suppression and building safety is a bonus
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
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