Description
Summary/Objective
The Inside Sales Specialist will support existing customers with product selections and generate new sales by actively pursuing leads generated through the Customer Relationship Management System for both Rockford Ball Screw and Rockford Linear Motion.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Manage new and existing customer projects and attend APQP meetings to ensure they are executed and are on time.
- Actively utilize internal the Material Resource Planning system to forecast customer demand and contribute to SIOP meetings.
- Ensures customer satisfaction through ongoing post-sale communication and relationship management; resolves any issues that may arise post-sale.
- Maintains communication with existing and previous customers through webinars, alerting them of new products, services, and enhancements that may be of interest.
- Maintain existing and prospective customer databases by actively utilizing the Customer Relationship Management system.
- Generate customer quotes, proposals and manage opportunities in CRM.
- Identify prospective customers by managing and qualifying new leads and/or following up with inbound and outbound leads.
- Answer sales calls and provide technical support to customer base.
- Research new potential customers with outbound cold calls and emails.
- Serve as internal sales support for outside field sales by assigned territory locations.
- Analyze existing customer account data for quarterly account reviews.
- Obtain and Monitor Blanket Orders
- Work with engineering, manufacturing, supply chain and scheduling departments
- Travel as needed and or annually to visit large key accounts (5 % travel).
- Train new employees in areas of customer service, sales department process and policies.
- Any/all other duties as assigned.
Supervision: None
Work Environment and Physical Demands
Working conditions are normal for a manufacturing/office environment. Must be able to operate a computer/keyboard, ability to use phone, and sit for extended periods of time. Communicate using speech, hearing, written, and vision skills. May also work occasionally on the production floor requiring the use of safety equipment to include, but not limited to- safety glasses, hearing protection, and steel toed work boots or shoes.
Position Type and Expected Hours of Work
This is a full-time position. The standard working hours for exempt employees are set at 45 hours per week with an additional 30-minute lunch break every day. General business hours are 6:30 am- 5:00 pm. this position follows a specific work schedule of Monday through Friday, 7:00 am- 4:30 pm. Occasional evening and weekend work may be required to meet business demands.
Compensation
Our current hiring pay range for this position is $65,000- $85,000. This hiring pay range is based on several factors which vary based on position. These include labor markets and, in some instances, may include education, work experience, knowledge, skills and certifications.
In addition to base pay, Rockford Ball Screw employees are eligible to participate in either a bonus or commission program. Eligibility and program type are determined by position and tier within the plan. Currently, this position falls under the commission program and is classified within the Inside Sales Specialist tier.
Benefits
Rockford Ball Screw believes a happy healthy employee is what makes our business work. We want to continuously invest in the people that make it happen. Rockford Ball Screw eligible employees have access to a comprehensive competitive package. Please visit our website at https://rockfordballscrew.com/contact/careers/ for more information.
Travel
0-5%
Requirements
Required Education and Experience
- Must be 18 years or older.
- Associate degree or equivalent skills and experience required.
Preferred Education and Experience
- 3 years of sales experience with direct account management
- Knowledge of CRM software.
- Experience with computer programs including, ERP systems (such as MAPICS) and Microsoft Office suite.
- Basic principles of negotiating.
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
Skills Required
- Must be 18 years or older
- Associate degree or equivalent skills and experience
- 3 years of sales experience with direct account management
- Knowledge of CRM software
- Experience with ERP systems such as MAPICS
- Experience with Microsoft Office
- Basic principles of negotiating
What We Do
Rockford Ball Screw (RBS), founded in 1973 by Ian McBain and based in Rockford, Illinois, is a family-owned manufacturer of ball screws, ACME screws and linear guide rails. It serves customers across industries such as aerospace, medical, food packaging and energy, offering standard and custom linear motion solutions, retrofits and one of the largest inventories in the industry. Its mission centers on providing quality products, on-time delivery and competitive prices.
