Summary/Objectives
RJ Young is seeking an Inside Sales Specialist to be the first point of contact for inbound and outbound sales opportunities. This role supports our sales team by qualifying leads, engaging prospects, and helping drive revenue growth through excellent customer interaction and follow-up.
As an Inside Sales Specialist, you’ll play a critical role in our sales process by engaging with prospects at the earliest stages. You’ll handle inbound inquiries, perform outbound outreach, and ensure qualified leads are delivered to our Account Executives with accurate and thorough information.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Answer inbound phone calls, web leads, emails, and live chats
- Perform outbound calls and emails to qualify potential and existing customers
- Research and gather detailed information on leads to support the sales team
- Enter and maintain accurate data in the CRM system
- Follow up with Account Executives to ensure timely lead handoff
- Cold call prospects to help set appointments for the sales team
- Confidently use Microsoft Office tools, including Excel and Word
Work Environment
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
- Ability to sit for long periods of time
Position Type/Expected Hours of Work
- Full time, Monday through Friday, typically 8am – 5pm
Required Education and Experience
- Bachelor’s degree in communication, business, marketing or related field
- 2-3 years experience in similar sales role
- Strong communication and interpersonal skills
- Strong organizational skills and attention to detail
AAP/EEO Statement
RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Other Duties
Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications Skills Required Competitive Expert Creative Thinking Expert Customer Service Expert Multitasking Expert Problem Solving Expert Self-Management Expert Education Required Bachelors or better. Bachelors or better. Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's degree in communication, business, marketing or related field
- 2-3 years experience in a similar sales role
- Strong communication and interpersonal skills
- Strong organizational skills and attention to detail
- Confident use of Microsoft Office tools, including Excel and Word
- Experience entering and maintaining accurate data in a CRM system
- Ability to answer inbound phone calls, web leads, emails, and live chats
- Experience performing outbound calls and emails and cold calling to set appointments
- Ability to sit for long periods of time
What We Do
RJ Young provides office technology to power you business. For over 70 years, we've enabled small to enterprise-level organizations across the Southeast improve productivity with office equipment and technology, managed IT, document management, digital phone systems, and custom promotional products. We are proud to be a work home to almost 700 team members and serve businesses in 29 locations across nine states. To learn more about how RJ Young can help power your organization with technology solutions, visit RJYoung.com or reach out to [email protected].
