Jobs at RJ Young

Provides Tier 3 escalation support for complex networking, firewall, switching, wireless, virtualization, Windows Server, Active Directory, and Microsoft 365 issues. Owns incidents through resolution, performs root cause analysis, documents procedures, supports staging and deployment, and leads small-to-mid-sized technical projects. The role is customer-facing, primarily office-based with remote customer support, occasional onsite visits, after-hours maintenance, and physical equipment handling.

Provides Tier 3 escalation support for complex networking, firewall, server, virtualization, and Microsoft 365 identity issues. Owns incidents through resolution, performs root cause analysis, documents troubleshooting procedures, and contributes to standard operating procedures. Configures and troubleshoots Sophos firewalls, VLANs, VPNs, Ruckus or Aruba networks, Windows Server, VMware or Hyper-V, and Microsoft 365 services. Supports equipment staging, deployments, cutovers, customer communication, and occasional onsite visits.

Delivers infrastructure deployments, upgrades, migrations, refreshes, and Tier 2 support. Configures and troubleshoots networks, firewalls, wireless, Windows Server, Active Directory, virtualization, Microsoft 365, and backup environments. Performs hands-on equipment staging, validation, documentation, and change management while providing customer-facing communication and escalation handoffs. Occasional onsite visits, maintenance windows, on-call work, and equipment lifting are required.

Delivers infrastructure deployments, refreshes, upgrades, migrations, and Tier 2 support. Configures and troubleshoots networking, firewalls, wireless, Windows Server, Active Directory, virtualization, and Microsoft 365 environments. Performs equipment staging, testing, validation, documentation, change management, and customer communication. Collaborates with escalation engineers, supports onsite cutovers, and participates in occasional maintenance windows and on-call coverage.

Manages key client relationships for a managed IT services provider, serving as the primary contact for escalations, renewals, satisfaction, retention, and account growth. Identifies upselling and cross-selling opportunities, conducts business reviews, recommends IT strategies, supports customized technology roadmaps, and coordinates with technical, project management, and sales teams. The role requires MSP or IT services experience, client-site travel of 20–30%, and occasional schedule flexibility.

Manages a team of sales representatives while personally selling business and technology solutions within assigned accounts and territories. Responsibilities include achieving team quotas, developing competitive strategies, preparing proposals, planning account activities, assessing customer opportunities, and conducting weekly sales meetings and training. The role requires customer relationship development, business-to-business sales experience, communication, collaboration, and occasional travel for meetings.

Manages key client relationships for a managed IT services provider, serving as the primary liaison, resolving escalations, supporting retention, and driving account growth through upselling and cross-selling. Conducts business reviews, advises clients on IT strategies, manages renewals, develops technology roadmaps, and coordinates with technical, project management, and sales teams. Requires 20–30% travel to client sites and occasional evening or weekend events.

Provides cross-functional administrative support, customer billing and accounts receivable assistance, contract administration, and Tier 1 service coordination. Responds to customer inquiries, resolves billing discrepancies, maintains records, triages support requests, coordinates technician scheduling, monitors tickets, supports proposals and agreements, and assists with inventory, procurement, vendor coordination, onboarding, and service reporting.

Entry-level outside sales role responsible for prospecting within an assigned territory, growing existing customer accounts, conducting needs assessments and product demonstrations, managing opportunities through the full sales cycle, closing deals, and meeting monthly quotas. The role requires customer relationship management, consultative selling, forecasting, reporting, vendor training, and knowledge of copier, multifunction printer, managed print, wide-format, high-volume, and software solutions.

As an Associate Account Executive, you will generate sales leads through outreach, set up meetings for Account Executives, and prepare for promotion to Account Executive within a year.

Sells high-end production print hardware, software, and managed services while achieving sales quotas. Conducts customer needs analyses, site surveys, account profiling, workflow assessments, and executive presentations. Develops print workflow solutions, demonstrates equipment, discusses variable data and network applications, trains customers and sales teams, maintains account relationships, and completes related documentation. The role requires extensive territory travel and collaboration with sales representatives.

Generates new sales opportunities through outbound prospecting, inbound lead response, customer qualification, and scheduling meetings or product demonstrations for Account Executives and Sales Managers. Maintains activity and sales metrics, learns office technology and services offerings, follows established sales processes, and collaborates with sales teams to build pipeline and support revenue growth.

Entry-level outside sales role responsible for prospecting within an assigned territory, expanding customer relationships, conducting needs assessments and equipment demonstrations, managing opportunities through the full sales cycle, closing deals, meeting quotas, and completing forecasting and reporting. The role requires knowledge of copier, managed print, wide-format, high-volume, and software solutions, with minimum travel to customer sites.

Generates new sales opportunities through outbound prospecting, inbound lead response, customer qualification, and scheduling meetings or product demonstrations for Account Executives and Sales Managers. The role meets activity and sales objectives, follows established sales processes, develops knowledge of print and software solutions, and collaborates with sales teams. It is a foundational position with growth opportunities into outside sales or specialist roles.

Entry-level outside sales role responsible for prospecting within an assigned territory, growing existing accounts, conducting needs assessments and demonstrations, managing opportunities through the full sales cycle, closing deals, meeting quotas, forecasting, and maintaining customer relationships. The role requires knowledge of copier and multifunctional printer solutions, managed print services, wide-format and high-volume printing, and software. It includes customer meetings, site surveys, vendor training, and ongoing professional development.

Manages customer contracts, billing records, sales orders, account updates, meter readings, credits, and billing dispute resolution. Ensures adherence to contract terms, policies, and procedures while performing quality assurance checks and maintaining accurate data entry. Communicates with internal and external customers by phone and email, researches discrepancies, calculates estimated readings when needed, and supports accounting department activities. The role requires strong attention to detail, organization, customer service, communication, and problem-solving skills.

Generates new sales opportunities through outreach and cold calling, partners with territory representatives, manages CRM pipelines, demonstrates technology solutions, leads client meetings, communicates value propositions, negotiates, closes deals, and resolves customer concerns. The role focuses on office technology, managed print services, cloud solutions, workflow automation, and document management while providing ongoing product and industry training.

Entry-level outside sales role responsible for prospecting within an assigned territory, growing existing customer accounts, conducting needs assessments and demonstrations, managing the full sales cycle, and meeting monthly quotas. The position sells copier, managed print, wide-format, high-volume, and software solutions. Duties include presentations, proposal development, closing opportunities, customer relationship management, forecasting, reporting, site surveys, and ongoing vendor training.

Entry-level outside sales role responsible for prospecting within an assigned territory, developing and expanding customer relationships, conducting needs assessments and demonstrations, managing opportunities through the sales cycle, closing deals, and meeting monthly quotas. The position requires product knowledge across copiers, multifunction printers, managed print services, wide-format and high-volume solutions, plus software. It includes customer conflict resolution, forecasting, reporting, vendor training, site surveys, and professional development.

Process semi-monthly payroll, compile and enter payroll data (hours, reimbursements, mileage), calculate sales commissions, respond to employee pay questions, maintain payroll records/confidentiality, and support payroll projects.