The Sr. Manager will oversee inbound and outbound sales efforts, renewal and retention programs and performance management while partnering cross-functionally with Marketing, Operations, Product, Customer Experience teams, recruiting and Human Resources.
What You'll Do:
- Develop and execute inside sales strategies that drive new business acquisition and customer retention
- Develop and drive actionable sales plans, targets, and KPIs
- Lead, mentor, and develop inside sales managers and representatives to achieve consistent performance excellence
- Establish a high-performance sales culture focused on accountability, coaching, and results
- Consistent partnership and communication with Marketing to optimize lead quality, conversion rates, and campaign effectiveness
- Continuously improve sales scripts, processes, and tools to increase new business close rates and renewal rates.
- Lead renewal and retention sales efforts to maximize customer lifetime value and reduce churn
- Analyze churn drivers and collaborate across the business to improve retention outcomes, improve renewal rates and drive down customer cancel rates
- Consistently monitor KPIs, dashboards, and forecasting to track sales and retention performance and effectiveness
- Ensure accurate CRM usage, pipeline hygiene, and reporting discipline
- Drive continuous improvement through data-driven insights and performance analysis
- Support executive leadership with insights on trends, risks, and growth opportunities
What You'll Bring:
- 7+ years of directly related experience (5+ years in a leadership/management role)
- Proven success leading inside sales teams in high-volume, consumer-focused environments
- Experience driving both new customer acquisition and retention/renewal sales
- Strong understanding of sales funnels, CRM systems, forecasting, and KPI management
- Excellent leadership, coaching, and communication skills
- Familiarity with inbound/outbound call center sales environments
- Proven ability to drive strategic sales leadership
What Success Looks Like:
- New customer acquisition growth
- Renewal and retention rate improvements
- Revenue attainment vs. targets
- Sales team productivity and engagement
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
