The Inside Sales Representative will manage and grow a regional portfolio of customers through proactive telephone engagement. This role focuses on driving parts and service revenue, building long‑term customer relationships, and supporting field sales colleagues through effective lead generation.
This role offers excellent development opportunities, including exposure to customer visits and a potential pathway into field sales.
Key Responsibilities:
Manage and develop a portfolio of c. 400 customers via regular call cycles
Drive parts, service, and CSA sales, meeting set call and revenue targets
Follow up on service reports to identify and convert incremental sales opportunities
Manage inbound enquiries and online leads, promoting all purchasing channels
Maintain accurate CRM records and customer data
Knowledge, Skills & Experience:
Experience in a sales or telesales environment (desirable)
Strong communication and persuasion skills with a professional telephone manner
Target‑driven with a strong sales orientation
Comfortable using CRM systems and MS Office
Organised, self‑motivated, and able to work independently and as part of a team
Full, clean driving licence
What We Offer:
In addition to a competitive salary, commission, 25 days holiday + bank holidays and up to 7% pension you will benefit from:
A comprehensive benefits package
A supportive and collaborative work environment
Opportunities for professional growth and development
Why Join Us?
At Finning, we believe in the power of our people. We offer a dynamic work environment where your contributions are valued, and your career growth is supported. If you are passionate about customer service and sales and are ready to take on a new challenge, we want to hear from you.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Skills Required
- Experience in a sales or telesales environment
- Strong communication and persuasion skills
- Target-driven with a strong sales orientation
- Comfortable using CRM systems and MS Office
- Organised, self-motivated, and able to work independently
- Full, clean driving licence
What We Do
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty. With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime. Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
