Inside Sales Representative

What you'll Do

• Own the full sales cycle from prospecting and discovery through demo, negotiation, and close for SMB beauty and wellness accounts.
• Execute high-volume inbound and outbound prospecting via phone, email, and social to generate and convert new business.
• Deliver compelling virtual product demos that connect Fresha's platform to each business's real pain points and growth goals.
• Identify and qualify higher-value opportunities, then partner with senior outbound BDMs to hand them off cleanly within their territories.
• Run sharp discovery calls to understand how prospects run their business today and where Fresha can make an immediate impact.
• Maintain a clean, up-to-date CRM pipeline so your forecast is always trustworthy and your activity metrics tell the right story.
• Share real-time market feedback from prospect conversations to sharpen our positioning against competitors.
• Collaborate with Account Management and Customer Success to ensure new partners get a smooth, high-quality onboarding experience.
• Hit and exceed monthly and quarterly targets on calls, demos, and revenue.
• Speed to Lead: Respond to all inbound leads within 10 minutes. This is a non-negotiable SLA and a core performance metric for this role.

What We're Looking For

• 1+ years in B2B inside sales, SDR, or BDR roles with a proven track record of hitting quota.
• Experience selling SaaS, point-of-sale, payments, or technology to SMBs.
• Comfortable owning a full sales cycle, not just setting appointments.
• A confident, warm phone and video presence that builds trust quickly.
• Highly organized with a disciplined CRM habit and ability to manage a fast-moving pipeline.
• Resilient, coachable, and genuinely motivated by targets and team wins.


Strong Advantage
• Background in or genuine passion for the beauty and wellness industry, whether as a professional, client, or seller.
• Experience with marketplace platforms, booking software, or payment technology.
• Familiarity with inside sales tools: Salesforce, Outreach, LinkedIn Sales Navigator, or similar.
• Experience qualifying and handing off enterprise or high-value deals to senior account executives.

Who You Are

• You're competitive. You keep score and you want to win, but you also lift the people around you.
• You have a growth mindset. You want feedback, you act on it, and you get better every week.
• You're a self-starter. You don't need to be managed, you need to be supported and given room to perform.
• You're curious. You ask great questions and you genuinely want to understand the businesses you're selling to.
• You're excited about being early. Joining a rapidly scaling team means you'll have real influence on how we build and what we become.

Why Fresha

• We are scaling our North America team aggressively: growing from 34 to 60+ professionals in 2026, with our field BDM org expanding from 10 to 32 reps by Q3.
• This inside sales function is being built from the ground up off the back of a successful pilot, and you'll be one of the first hires shaping how it runs.
• You'll join a team that is serious about performance, celebrates wins, and invests in your development.
• Competitive base salary, variable commission structure, and a clear path to senior roles as we scale.

Interview Process

• Screen Call - Video-call with a member from the Talent Team (30m)
• Skills & Experience - Video interview with one of our sales leaders (45m)
• Culture Fit - Video-call with the General Manager (30m)
• Presentation - Task interview with our commercial team (60m)


We aim to finalize the entire interview process and deliver feedback within 2 weeks.


Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.