Inside Sales Representative

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.

Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.

Direct Sales:

• Achieves sales and growth targets by developing new accounts and strengthening existing relationships.
• Provides efficient, accurate quoting support to the outside and counter sales teams.
• Maintains strong customer relationships through friendly, solution-oriented service.
• Presents and promote featured products, offering related and add-on items to maximize sales.
• Recommends products based on customer needs and explain the value of partnering with Johnstone.
• Proactively follows up on leads, quotes, and inquiries to drive conversion.
• Identifies customer needs and uncover new opportunities within current accounts.
• Builds and expand relationships with key contacts and decision-makers.

Sales Support:

• Supports outside and counter sales through accurate quoting via phone, email, and ProKeep.
• Manages communications (calls, emails, messages) with timely, prioritized responses.
• Creates and process sales tickets, take payments, and handle ROAs accurately.
• Collaborates with internal teams to ensure seamless service to existing customers.
• Maintains product knowledge through ongoing training and use of Johnstone tools and catalogs.
• Strengthens customer relationships post-sale by addressing issues and providing continued support.
• Documents activities per established sales processes.

Johnstone Supply believes that each employee’s contribution should not be limited by the assigned responsibilities.  Therefore, it is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High School Diploma or GED; at least two years of heating, ventilation, air conditioning, refrigeration (HVAC/R) experience or equivalent combination of education and experience. Direct sales experience in the business-to-business HVAC/R or similar industry is preferred, but not required for this role.

Certificates, Licenses, and Registrations: There are no certificates, licenses, or registrations required for this role.

Technical Knowledge, Skills and Abilities:

• Ability to use Microsoft Office and customer relationship management (CRM) software.
• Understands and functions proficiently in ProKeep, E-mails, Locker Pick-Up, CRM, PS Sales Support
• Demonstrated proficiencies and understanding connected functions related to the position.
• Ability to use the available cross references and websites for selling/matching products.

Process Knowledge, Skills and Abilities:

• Demonstrated ability in achieving sales goals.
• Demonstrated understanding and application of effective sales strategies and techniques.
• Skill in using critical thought to identify the strengths and weaknesses of alternative solutions.
• Knowledge of principles and methods of selling products and services.
• Displays a high level of effort and commitment towards performing work; demonstrates responsible behavior.
• Strong project management and multi-tasking skills.

Communication Knowledge, Skills and Abilities:

• Skill in building long term customer relationships.
• Ability to maintain a positive and friendly demeanor.
• Skill in proactively communicating (both verbal and written) to establish relationships and influence decisions.
• Ability to manage coworker and customer interactions with tact and diplomacy.

Leadership Skills:

• Individual Contributor – Focus on producing own work; meeting quality and deadline expectations.

We’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:

• Competitive Paid Time Off (PTO)
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Paid Parental Bonding Time
• Employer subsidized medical, dental, and vision plans
• Employer paid life insurance and short-term disability
• Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
• 24/7 Access to virtual care/telehealth options
• Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)
• Wellbeing program with opportunity to earn reduced medical costs
• Employee Assistance Program (EAP) for you, and your family
• Tuition reimbursement
• Employee referral bonus program
• Employee service milestone recognition program

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

EOE & E-Verify Participating Employer.