Grimco is a family-owned manufacturer and wholesale distributor of sign supplies, serving customers across the US as well as Canada and the UK. Founded in 1875 and still privately held today, Grimco has grown to more than $1.5 billion in annual sales while staying true to its roots as a family business.
Our sales team is at the heart of that success. Our customers grow when they have the right products at the right time, and our inside sales team makes that happen by answering the phone, solving problems, and bringing product knowledge to every conversation. We’re looking for people who want to learn the products, take ownership of their customers’ experience, and grow with the company.
Job Description- Handling 30-45 inbound customer calls per day: answering product, pricing, and availability questions, quoting, and taking orders
- Providing email support for your assigned territory, responding quickly and accurately to customer requests
- Following up with customers on quotes, open orders, and service needs to make sure nothing falls through the cracks
- Coordinating with vendors to confirm availability, lead times, and order status, then keeping customers informed
- Delivering a great customer experience by anticipating needs, resolving issues, and getting ahead of delays before customers have to ask
- Building strong working relationships with outside sales, purchasing, logistics, warehouse, and other internal teams
- Keeping accurate records of customer interactions, quotes, and opportunities in our systems
- Spotting opportunities to introduce customers to new products and solutions
- Learning a product portfolio that customers genuinely depend on
- Collaborating with your team on shared goals. This is a team-based environment, not a sink or swim set-up
- 0-3 years in inside sales, customer service, order support, or a related customer-facing role
- Comfortable on the phone for much of the day, with the ability to build rapport quickly and communicate clearly
- Strong written communication skills for managing a high volume of customer emails
- Organized and detail-oriented, able to juggle many open quotes and orders without losing track of any of them
- A problem-solver who takes ownership instead of passing issues along
- A self-starter who thrives in a collaborative, team environment
- Opportunity to attend Grimco’s Training & Development Sales Orientation at our Corporate Headquarters in Sunset Hills, MO!
- Focused training time consisting of a mix of one-on-one training, virtual training, and shadowing
- Training focuses on Grimco’s products, systems, phones/customers, sales/service, purchasing, logistics, web store, marketing, safety, accounting, human resources, and reports
- Split between break-out sessions and a hands-on learning environment
- Training period fully paid. Travel accommodations and expenses provided per Grimco’s National Travel Policy
Full medical, dental, and vision benefits available. Medical premiums have remained unchanged for more than 18 years, costing only $16.50/biweekly paycheck for employee only coverage.
- Paid Holidays
- PTO
- Paid Maternity & Paternity Leave
- 401(k) with Profit Sharing, up to 6% of total compensation
- Employee Referral Program
- Volunteer Time Off
Skills Required
- 0-3 years of experience in inside sales, customer service, order support, or a related customer-facing role
- Ability to spend much of the day on the phone and build rapport quickly
- Clear verbal communication skills
- Strong written communication skills for managing high-volume customer emails
- Organizational and detail-oriented skills, with the ability to manage multiple quotes and orders
- Problem-solving ability and willingness to take ownership of issues
- Self-starter who works effectively in a collaborative team environment
What We Do
Grimco was founded in 1875 in St. Louis, Missouri. Today we have over 50 locations across the United States, Canada, and the U.K. We focus on the distribution of quality products and providing excellent service to the sign industry. Our offering of sign supplies includes substrates, traffic signs, digital print media, vehicle wrap films, sign vinyl, banner materials, sign frames, screen/garment, LEDs and electrical accessories, grand format printers, inks, software, and more. With locations all across North America, we are locally stocked with ample inventory for our customer's convenience. Grimco is known for carrying the best products in the industry from our trusted vendors, including 3M™, Avery Dennison®, ORAFOL®, Clear focus, Sihl, General Formulations. We are also an authorized equipment reseller for HP, EPSON, Graphtec, Royal Sovereign, Fletcher, and Esko. Following thorough industry research, Grimco introduced to the market exclusive product lines such as Briteline, Hanley LEDs, MAXMETAL, Ion PVC, and Rad Grafix. Grimco strives to better service our customers across the Americas through further geographic growth, where a location is never too far away. With around the clock convenience, customers can order online 24/7 through our websites, with added benefits like precise delivery times, pricing, and product availability. We will also continue to represent the highest quality and most technologically advanced products available, always at a great value. The brands you know, from a company you can trust. Grimco has been voted "Vendor of the Year" by our customers in the FASTSIGNS, Signs by Tomorrow, and Signs Now nationwide franchise networks. We believe in selling within the industry to sign-makers and never compete with our customers. We will continue to employ the industry's most knowledgeable and skilled employees with experience to help grow our business. We look forward to serving our customers and their businesses in the future.
