Job Posting:
For the past 10 years, Safe Step Walk-In Tub Company (a Ferguson company) has experienced unprecedented growth and have been overly committed to providing our customers with the industry-leading safety, comfort and independence they deserve. As the nation’s top walk in tub/shower company, our products are made to the highest manufacturing standards available, and our customer service is unmatched. We call it the Safe Step Difference.
If you’re considering investing in your future, look no further to find out why the Safe Step Walk-In Tub Company is the only choice. We purposely employ dedicated team members that have a natural desire to provide life-changing service to our customer base across the US and Canada. Every day, we do our best, to give our best, to those deserving of the same.
We are seeking an experienced, talented, and motivated Inside Sales Representative (Contact Center Setter) with a strong work ethic and an ability to thrive in a rapidly evolving business. This role is approved to be fully remote and can be based anywhere in the United States.
We seek top talent to process inbound telephone calls and respond instantly to internet leads, setting in-home sale appointments for our Safety Specialists. Inbound phone calls and outbound call responses to internet leads are the first step to create sales opportunities and ultimately helping seniors retrofit their homes to age in place. If you are hard-working, dedicated, and thrive in a fast-paced environment, Safe Step Tub Inc. is an ideal place for you. Apply today!
Pre-Requisites:
- Work Schedule: Must be available to work Sunday–Thursday or Tuesday–Saturday from 11am-8pm EST.
- Experience working in a modern contact center with an emphasis on consultative sales, customer conversions and lead-generation.
Responsibilities:
- Manage a high volume of phone calls (outbound and inbound) using a dialer with the intention of scheduling an in-home sales visit for the Sales Closer.
- Follow a systematized sales process designed to convert leads into in-home sales opportunities by listening, understanding the consumer’s needs, asking probing questions, overcoming objections, and securing details to aid in the eventual sale.
- Ensure quality assurance throughout the lead-setting process and maintain contact center metrics.
- Ability to collaborate with others and understand geography and lead-setting skills.
Qualifications:
- Experience working in an automated contact center is preferred.
- Proven track record of success in selling over the phone, consultative sales, lead setting, or other relevant contact center experience.
- Exhibits superior technical skills and ability to task switch between omni channel contact center software, a CRM, mapping tools, the Microsoft Office suite, and other cloud-based tools.
- Has excellent verbal communications skills, strong grammar, spelling and written skills, and a strong understanding of North American geography.
- Comfortable with receiving coaching in an individual or team setting and having your work product evaluated in real time.
- Willingness to thrive in a remote work situation where your contact with colleagues is 100% via video conference, instant messaging, and phone.
- Ability to multi-task across multiple software platforms during your workday.
At Safe Step Walk-In Tub Company, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
#Li-Remote
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Pay Range:
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Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.
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$18.71 - $29.92-
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
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This role is Bonus or Incentive Plan eligible.
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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information
Skills Required
- Availability to work either Sunday through Thursday or Tuesday through Saturday, 11 a.m. to 8 p.m. Eastern Time
- Experience working in a modern or automated contact center
- Experience with consultative sales, customer conversions, lead generation, telephone sales, lead setting, or relevant contact center work
- Strong technical skills and ability to use contact center software, CRM systems, mapping tools, Microsoft Office, and cloud-based tools
- Excellent verbal communication, grammar, spelling, and written communication skills
- Strong understanding of North American geography
- Ability to receive coaching and have work evaluated in real time
- Ability to thrive in a fully remote work environment using video conferencing, instant messaging, and phone
- Ability to multitask across multiple software platforms
Ferguson Enterprises Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ferguson Enterprises and has not been reviewed or approved by Ferguson Enterprises.
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Healthcare Strength — Health coverage includes multiple medical plan options with HSA availability and a PPO, plus dental, vision, life, disability, mental health, and family-forming and women’s health support. Feedback suggests these offerings add significant perceived value to the overall package.
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Retirement Support — Retirement programs include a 401(k) with company match and profit-sharing, alongside an employee stock purchase plan and executive deferral options. Feedback suggests these features strengthen long-term financial security.
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Leave & Time Off Breadth — Time-off provisions are wide-ranging, including vacation, sick, holiday, personal, parental, and paid volunteer time. Feedback suggests generous PTO is a key attraction and complements cash compensation.
Ferguson Enterprises Insights
What We Do
Ferguson plc (NYSE: FERG; LSE: FERG) is a leading North American value-added distributor providing expertise, solutions, and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. We exist to make our customers’ complex projects simple, successful and sustainable. Ferguson Enterprises, LLC is the largest operating subsidiary of Ferguson plc. For more information on Ferguson plc, please visit www.fergusonplc.com.
