The Role
Generates new customer accounts by prospecting, uncovering business needs, presenting solutions, overcoming objections, and meeting sales targets. Maintains Salesforce activity records, gathers information for underwriting and pricing, coordinates product implementation, and supports customer satisfaction and issue resolution. Builds and manages a sales pipeline while collaborating with customers, sales teams, credit, partners, and leadership.
Summary Generated by Built In
B2B Inside Sales Representative
Job Description
- ESSENTIAL RESPONSIBILITIES
- Meets monthly, quarterly, and annual financial targets by connecting with new prospective customers and generating new accounts. Identifies underlying business problems and unique requirements for potential Circle K clients through the use of open-ended questions to uncover needs, wants and challenges.
- Maintains industry knowledge including knowledge of competitive landscape.
- Demonstrates the ability to gather and submit detailed business information for underwriting and pricing.
- Maintains accurate records of all sales activities including sales calls, presentations, closed sales, and follow-up activities including the use of SalesForce to maintain accurate records to maximize portfolio potential.
- Anticipates and seeks out potential customers’ objections and concerns. Responds to unexpected or challenging questions, price questions, and objections. Understands and leverages the relationship between benefits, value, and price to acquire new customers.
- Coordinates the implementation and delivery of Circle K products to new customers. Maintains close contacts with customers and establishes a comprehensive customer experience that includes consultation and analysis. Maintains contact with all new customers in portfolio to ensure high levels of client satisfaction. Follows up on customer issues to ensure resolution through appropriate internal and external resources.
- Plans potential and customer contacts ensuring proper balance is maintained between existing customers and prospective customers. Builds sufficient pipeline of new customers to maintain portfolio.
REQUIREMENTS
- High School diploma or equivalent
- 1-2 years of related sales experience
- Communication skills – able to build rapport over the phone with external customers and in person with internal customers and peers
- Excellent Product and Process knowledge
- Sound sales skills: can identify customer needs and makes appropriate recommendations to confirm the sale
- Time management and work prioritization skills
- Ability to utilize sales tools as appropriate (fuel save, fuel locator, online, etc)
- Handles complex or unusual situations with ease
- Identifies opportunities to sell/retain a customer
- Identifies and takes action to improve process or situation
- Ability to work cross functional with Fleet customers, internal and external sales representatives, credit, partners and Leadership
- Must successfully pass a background investigation
Preferred Qualifications
- College degree
- Previous customer facing phone work
- Coaching experience or ambition preferred
- Experience with Salesforce CRM
- Must be computer literate in Word, Excel, Access and PowerPoint
- Must be able to perform the essential duties and responsibilities as described above.
- Must be able to follow state, federal and company guidelines.
#LI-WM1
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
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Skills Required
- High school diploma or equivalent
- 1-2 years of related sales experience
- Ability to build rapport with customers by phone and with internal stakeholders in person
- Excellent product and process knowledge
- Sound sales skills, including identifying customer needs and recommending appropriate solutions
- Time management and work prioritization skills
- Ability to use sales tools such as Fuel Save, Fuel Locator, and online tools
- Ability to handle complex or unusual situations
- Ability to identify customer retention and sales opportunities
- Ability to identify and act on process or situational improvements
- Ability to work cross-functionally with fleet customers, sales representatives, credit, partners, and leadership
- Successful completion of a background investigation
- College degree
- Previous customer-facing phone experience
- Coaching experience or ambition to coach
- Experience with Salesforce CRM
- Computer literacy in Word, Excel, Access, and PowerPoint
- Ability to perform the essential duties and responsibilities
- Ability to follow state, federal, and company guidelines
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The Company
What We Do
Circle K is a global convenience-store and fuel-retail company operating across multiple countries. Its locations provide gasoline and other energy products alongside prepared food, beverages, car-wash services, and electric-vehicle fast charging. In Denmark, Circle K operates both Circle K and INGO brands, serving customers on the move through a broad network of stations and emphasizing convenient food and drink for everyday travel.
