RelaDyne is the nation’s leading automotive, industrial, and commercial lubricants provider and a trusted partner for reliability services. We’re more than just a distributor; we’re a team dedicated to innovation, service excellence, and lasting customer relationships.
We are looking for an Inside Sales Representative to join our team and provide exceptional customer service while supporting our outside sales associates. This role works directly with customers and sales partners to manage orders, prepare quotes, provide product and pricing information, follow up on opportunities, and help grow existing and new accounts. The ideal candidate is customer-focused, organized, proactive, and comfortable in a fast-paced sales environment.
Key Responsibilities
- Develop and maintain strong customer relationships while providing outstanding service
- Support outside sales associates with medium to large customer accounts
- Meet or exceed established sales and profit goals
- Prepare and process quotes, orders, credit requests, and other customer needs accurately and efficiently
- Provide customers with accurate pricing, inventory, product, and delivery information
- Follow up on open quotes, expiring bids, backorders, outstanding POs, and other sales opportunities
- Source and procure special, rush, and direct-shipment items in a timely and cost-effective manner
- Identify opportunities to grow existing accounts and generate new business through outbound sales calls
- Promote new products, services, and special offerings
- Maintain customer and distributor pricing
- Partner with purchasing, warehouse, shipping, and suppliers to coordinate orders and deliveries
- Process credits for returned or defective materials
- Assist with job quotes, stock list quotations, submittals, customer presentations, and Equipment Loan Agreements
- Help maintain customer target lists and identify potential sales opportunities
- Communicate company policies and procedures to customers, including warranty and return policies
- Communicate effectively with sales associates and internal teams to ensure customer needs are met
- Assist other areas of the location, including the warehouse, as needed
Qualifications
- Previous sales, inside sales, customer service, or related experience preferred
- Strong verbal and written communication skills
- Strong customer service and relationship-building skills
- Good computer skills and ability to learn new systems
- Excellent organization and time-management skills
- Strong problem-solving, judgment, and decision-making abilities
- Negotiation and sales skills
- Ability to manage multiple priorities in a fast-paced environment
- Ability and willingness to make outbound sales calls
- Ability to learn product, pricing, and supplier information
- Ability to review reports and analyze customer, product, and business information
At RelaDyne, you’ll find more than just a job-you’ll discover a career with a company that values people, teamwork, and growth. Apply today and join the team driving the future of reliability.
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Equal Opportunity Employer/Disability/Protected Veteran
RelaDyne and its affiliates are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ethnicity, sex, pregnancy, childbirth or related medical conditions, age, disability, genetic information, protected veteran status, sexual orientation, gender identity, or any other status protected by applicable federal, state, or local law.
RelaDyne is committed to providing reasonable accommodations to qualified individuals with disabilities (including pregnancy, childbirth or other related medical conditions) to enable them to perform the essential functions of a position and to participate in the application, interview, and hiring process. If you require a reasonable accommodation to participate in the application, interview, or hiring process, please contact Human Resources at [email protected].
Skills Required
- Previous sales, inside sales, customer service, or related experience
- Strong verbal and written communication skills
- Strong customer service and relationship-building skills
- Good computer skills and ability to learn new systems
- Excellent organization and time-management skills
- Strong problem-solving, judgment, and decision-making abilities
- Negotiation and sales skills
- Ability to manage multiple priorities in a fast-paced environment
- Ability and willingness to make outbound sales calls
- Ability to learn product, pricing, and supplier information
- Ability to review reports and analyze customer, product, and business information
RelaDyne LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RelaDyne LLC and has not been reviewed or approved by RelaDyne LLC.
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Strong & Reliable Incentives — Annual performance bonuses, sales commissions, driver safety rewards, and occasional sign‑on incentives are positioned as meaningful additions to base pay. These programs are noted across driver, sales, and operations roles.
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Affordable Benefits — A no‑premium employee medical option is promoted alongside company‑sponsored health, dental, and vision coverage. Select postings describe free employee‑only health insurance in certain cases, indicating potential cost savings for some plan tiers.
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Leave & Time Off Breadth — Vacation, sick time, paid time off, and paid holidays are part of the standard offering. Volunteer time off also appears in some materials.
RelaDyne LLC Insights
What We Do
RelaDyne, headquartered in Cincinnati, OH, combines many years of expertise with our valued associates to serve more than 10,000 clients in the automotive, commercial and industrial industries. We strive to deliver valuable, dependable service and effective solutions as a trusted partner to our customers. Our core business, focused on lubrication excellence, is accomplished through offering unmatched products and services in which we improve the reliability and efficiency of our customer’s equipment for increased profitability of their business. Through an understanding of each customer’s specific needs, our team of dedicated associates becomes a valued extension of their operations.
