APEX - Call Center Agent / Inside Sales (Full-Time Call Center)
At APEX, we are seeking a Call Center Agent to join our inside sales and customer experience team. In this role, you will manage inbound and outbound calls from customers across the U.S., supporting our portfolio of home improvement products and brands.
We are looking for a customer-focused, driven individual who thrives in a fast-paced, performance-oriented environment and is capable of achieving both sales and service goals. This position is ideal for someone with proven call center experience who is eager to develop their skills and make a meaningful contribution to a collaborative team.
What We Offer
- Competitive base pay + performance-based incentives.
- Comprehensive paid training to build product and sales expertise.
- Opportunities for career growth within the Great Day Improvements family of brands.
- A supportive, collaborative work culture that values customer experience and performance.
Schedule / Shifts Available:
Monday – Friday:
9:00am - 5:00pm
- 1:30 PM – 9:30 PM
Rotating Saturday Schedule:
8:00 AM – 4:30 PM
10:00 AM – 6:30 PM
12:30 PM – 9:00 PM
Pay Rate - $17.00 per hour
Location: Bedford Heights, OH (On-site)
Responsibilities- Handle inbound and outbound customer calls, providing product information, scheduling consultations, and ensuring a positive experience.
- Promote any and all of our products and services, identifying opportunities for upselling and cross-selling where appropriate.
- Achieve individual sales and customer experience performance targets, contributing to overall team success.
- Accurately update and maintain customer records within our CRM platforms to ensure timely follow-up and documentation.
- Assist with customer concerns, using effective problem-solving techniques and escalating when necessary.
- Collaborate with internal teams to coordinate scheduling and ensure smooth service delivery across multiple product lines.
- Develop product knowledge across all of our brand offerings to confidently answer questions and provide tailored recommendations.
- Work flexible shifts, including evenings and weekends, based on business needs.
- 1–2 years of call center or customer service experience, preferably in the home improvement or related industry.
- Basic to intermediate proficiency with CRM systems (experience with i360 Lightning is a plus).
- Strong verbal and written communication skills, with the ability to quickly build rapport and deliver solutions.
- Comfortable working toward sales goals in a performance-driven environment.
- Good organizational skills, with the ability to multi-task and manage time effectively.
- Dependable and punctual, with a strong commitment to delivering an excellent customer experience.
**Seeking people with in Home Improvement Call Center - Inside Sales – Home Services -Rehash / Confirmation Specialist - Telemarketing Home Improvement - Customer Care – Dispatch / Scheduling - Outbound Sales Remodeling - Appointment Setter Home Services -Call Center Agent - Customer Service Representative - Customer Care Specialist - Customer Experience Agent - Inside Sales Representative - Inside Sales Agent - Telemarketer / Telemarketing - Phone Sales Representative - Outbound Sales Agent - Inbound Sales Agent - Appointment Setter - Lead Qualifier - Sales Support Specialist - Dispatcher - Confirmer - Rehash Specialist**
GDI is an Equal Employment Opportunity Employer
#INDGDICCA
Skills Required
- 1-2 years of call center or customer service experience
- Basic to intermediate proficiency with CRM systems
- Strong verbal and written communication skills
- Ability to work toward sales goals in a performance-driven environment
- Good organizational, multitasking, and time-management skills
- Dependable and punctual with a commitment to customer experience
- Experience in the home improvement or related industry
- Experience with i360 Lightning
What We Do
Great Day Improvements, LLC is a vertically integrated, direct-to-consumer home-improvement company that brings together specialized brands serving homeowners across the United States. Its offerings include replacement windows and doors, gutters, sunrooms and patio enclosures, siding, roofing, bathrooms, and other renovation products. The company combines product design and manufacturing with professional installation through brands including Champion, Leafguard, and Patio Enclosures.
