JOB SUMMARY
The position will responsible for maintaining customers and prospects through multiple channels including voice, fax, email, web and chat. Partner with other teams to leverage the strengths of the IDEXX portfolio, promotional offerings and a targeted sales approach to drive profitable revenue and customer satisfaction. Identify and generate demand among customers while maintaining effective customer relationships over time.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Prioritize and make calls to prospects and existing customers.
- Maintain contact database with accurate profiles, notes and opportunity information.
- Coordinate sales opportunities that span multiple IDEXX products involving multiple IDEXX sales representatives.
- Provide technical support to customers when required
- Coordinate efforts with field sales team to retain, acquire and grow account base.
- Ensure complete and timely information about customer accounts is available to decision makers to yield effective business strategies and outcomes.
- May attend industry shows in territory as necessary.
MINIMUM QUALIFICATIONS
EDUCATION:
Bachelor’s degree or equivalent combination of education required. Major in microbiology or environment will be preferred
EXPERIENCE:
- 2+ years’ experience in Telemarketing/Technical Support
REQUIRED SKILLS AND ABILITIES:
- High comfort with both outbound and inbound sales activity, combining account strategy with attention to detail
- Strong interpersonal skills with ability to establish rapport quickly, build and maintain relationships. Honest, positive and outgoing personality.
- Good communication skills including writing, listening and questioning.
- Ability to work both independently and as part of a team.
- Computer proficiency (Microsoft Windows, Excel, Word and Outlook).
- Capability to absorb and articulate technical information.
- Highly motivated and goal oriented.
- Strong organizational skills, especially in a multi-tasking environment.
- Effective time management skills to ensure desired business outcomes.
- English is a plus.
Work Location: Seoul
#LI-CT1
Skills Required
- Bachelor's degree or equivalent combination of education
- Major in microbiology or environment
- 2+ years experience in telemarketing or technical support
- Comfort with both outbound and inbound sales activity
- Strong interpersonal skills and ability to build relationships
- Good communication skills including writing, listening and questioning
- Ability to work independently and as part of a team
- Computer proficiency (Microsoft Windows, Excel, Word, Outlook)
- Ability to absorb and articulate technical information
- Highly motivated and goal oriented
- Strong organizational and multi-tasking skills
- Effective time management skills
- English language ability
IDEXX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IDEXX and has not been reviewed or approved by IDEXX.
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Healthcare Strength — Health coverage is described as comprehensive with day-one eligibility and added programs for mental health and musculoskeletal care. Feedback suggests insurance quality is strong, with multiple plan options and supportive wellness services.
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Retirement Support — Retirement savings support is highlighted through a clear 401(k) match that begins after an initial waiting period. Feedback suggests this materially strengthens total compensation beyond base pay.
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Leave & Time Off Breadth — Time-off programs are depicted as generous, including PTO, paid holidays, and volunteer days. Parental leave and adoption assistance add to the breadth of paid leave options.
IDEXX Insights
What We Do
10,000 people, one global focus - enhancing the health and well-being of pets, people, and livestock. We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better. IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries. Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices. We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk. Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
