JOB SUMMARY
The Inside Sales Representative is responsible for selling IDEXX products and services to customers and prospects through a variety of channels including voice, email, web and chat. This role focuses on identifying and generating demand while building and maintaining strong, trust-based customer relationships over time.
The Inside Sales Representative partners with other Inside Sales professionals and cross-functional teams to leverage the breadth of the IDEXX portfolio, promotional offerings and a targeted sales strategy. Through a consultative and customer-focused approach, this role contributes to profitable revenue growth and high levels of customer satisfaction.
PRIMARY DUTIES AND RESPONSIBILITIES:
Prioritize and make calls to prospects and existing customers.
Coordinate sales opportunities that span multiple IDEXX products, especially reference laboratory services involving multiple IDEXX commercial representatives.
Maintain contact database with accurate profiles, notes and opportunity information.
Successfully complete IDEXX training on our markets, our products and selling skills.
Coordinate efforts with field sales team to retain, acquire and grow account base.
Ensures complete and timely information about customer accounts is available to decision makers to yield effective business strategies and outcomes.
May attend industry shows in territory as necessary.
EDUCATION:
Bachelor’s degree
EXPERIENCE:
Min 2 years of working experience
Customer interacting experience is preferred
Experience in animal health industry highly valued, pharmaceuticals, medical devices or related industries also desired
REQUIRED SKILLS AND ABILITIES:
High comfort with both outbound and inbound sales activity, combining account strategy with attention to detail.
Strong communications skills including writing, listening and questioning.
Sales ability / persuasiveness.
Strong interpersonal skills with ability to establish rapport quickly, build and maintain relationships.
Capability to absorb and articulate technical information.
Highly motivated and goal oriented.
Strong organizational skills, especially in a multi-tasking environment.
Effective time management skills to ensure desired business outcomes
Ability to work both independently and as part of a team.
Excellent proficiency in Microsoft Office tools (e.g., Excel, PowerPoint).
Ability to leverage CRM data (Salesforce) and sales analytics to drive account strategy
PHYSICAL DEMANDS:
Extensive sitting or standing, phone and computer use.
Domestic travel may be required approximately 1–2 times per month.
WORK ENVIRONMENT:
Office environment.
LEVELING GUIDE:
Has developed specialized skills through job-related training and considerable on-the-job experience.
Work typically involves technical skills and/or administrative duties within standard operating procedures and/or scientific methods.
Completes work with limited degree of supervision.
WHY IDEXX?
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.
At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
#LI-CT1
Skills Required
- Bachelor's degree
- Min 2 years of working experience
- Customer interacting experience is preferred
- Experience in animal health industry, pharmaceuticals, medical devices or related industries
- Strong communications skills including writing, listening and questioning
- Sales ability / persuasiveness
- Strong interpersonal skills
- Capability to absorb and articulate technical information
- Strong organizational skills
- Excellent proficiency in Microsoft Office tools
- Ability to leverage CRM data and sales analytics
IDEXX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IDEXX and has not been reviewed or approved by IDEXX.
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Healthcare Strength — Health coverage is described as comprehensive with day-one eligibility and added programs for mental health and musculoskeletal care. Feedback suggests insurance quality is strong, with multiple plan options and supportive wellness services.
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Retirement Support — Retirement savings support is highlighted through a clear 401(k) match that begins after an initial waiting period. Feedback suggests this materially strengthens total compensation beyond base pay.
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Leave & Time Off Breadth — Time-off programs are depicted as generous, including PTO, paid holidays, and volunteer days. Parental leave and adoption assistance add to the breadth of paid leave options.
IDEXX Insights
What We Do
10,000 people, one global focus - enhancing the health and well-being of pets, people, and livestock. We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better. IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries. Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices. We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk. Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
