Summary:
The primary responsibility of a Customer Service representative for Hospitality Sales is to input orders from existing accounts, assist with usage calls, and maintain a superior customer relationship with existing customers.
Schedule:
Job Duties: Duties will include identifying external and internal customer needs, ensuring the customer is satisfied, striving to retain the customer’s business, and work with the corresponding brand inside sales representative.
Essential Job Functions
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
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Provide quality customer service
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Receive incoming existing customer calls
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Input orders from existing customers
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Work with established customers to identify other product offerings including generic, chain generic, custom, event, and co-branding areas
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Resolve with customer complaints
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Assist inside sales representative with usage calls, preparations of sales materials (sample pack, flyers, postcards, etc.), and other items as needed
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Assist with tracking of appropriate chain reports as outlined by supervisor
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Safely perform physical demands as indicated below
Qualifications:
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Two years’ experience in customer service or equivalent experience in a related field.
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Prior phone sales experience preferred.
Education:
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High School Diploma or GED
Knowledge, Skills, Abilities:
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Able to read and understand instructions in English
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Excellent verbal and written communication skills
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Must be a self-starter, organized, and manage multiple priorities
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Proficient in use of a personal computer including Microsoft office applications
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Must be able to work in a team environment
Skills Required
- Two years of customer service experience or equivalent related experience
- High school diploma or GED
- Ability to read and understand instructions in English
- Excellent verbal and written communication skills
- Proficiency with a personal computer and Microsoft Office applications
- Self-starter who is organized and able to manage multiple priorities
- Ability to work in a team environment
- Prior phone sales experience
What We Do
Brands worldwide trust PLI to deliver exceptional value with plastic and paper cards and related solutions that enable human connection. Whether we are providing hotels with key cards, retailers with gift card marketing support, or event organizers with revenue-generating commemorative key cards and promotional items, our customers’ enduring trust is a testament to the talent, experience, and dedication of the diverse team of individuals who comprise PLI. “Customer First” is the lens that brings what we do and how we do it into focus. Over 30 years of experience in card production and personalization, fulfillment, supporting carriers, direct mail, signage and specialty marketing – assessed and tailored on a customer-by-customer basis to elevate the power of the brands we support. Wherever our customers are – and whatever they need – PLI is poised to deliver. We have four U.S. facilities strategically located in Asheville, NC (East Coast), St. Louis, MO (Midwest) and City of Industry, CA and Las Vegas, NV (West Coast). Our international customer support includes distribution centers located in Canada and the Netherlands. PLI. We use our experience to make life’s experiences better.
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