The Role
Manage device repair orders for K-12 schools, build relationships with administrators, identify growth opportunities, and coordinate delivery of services.
Summary Generated by Built In
Description
As the Education Inside Sales Representative, you’ll play a key role in empowering K–12 schools to keep their technology running smoothly and their students learning without disruption. You’ll serve as a trusted partner to school administrators and IT leaders — facilitating and managing their device repair needs, identifying new opportunities for growth, and collaborating with internal teams and manufacturing partners to deliver exceptional service.
The ideal candidate is a motivated, relationship-driven sales professional who thrives in a fast-paced environment and is passionate about helping educational institutions streamline their IT asset management processes.
Essential Duties
- Support our K–12 customers by processing and managing their device repair orders with accuracy and attention to detail.
- Coordinate closely with internal operations and technicians to ensure timely and efficient service delivery.
- Maintain consistent communication with school administrators, IT directors, and procurement teams regarding repair timelines, device logistics, and service updates.
- Track order progress, resolve customer issues proactively, and ensure a positive customer experience from start to finish.
- Identify additional opportunities within existing accounts to expand service offerings and drive customer value.
Roles & Responsibilities
- Execute all elements of order management, ensuring accuracy and accountability in every stage of the sales process.
- Build strong, long-term relationships with key education stakeholders to enhance customer satisfaction and loyalty.
- Partner with Account Executives on joint K–12 accounts to maximize district-level opportunities and strengthen our market footprint.
- Collaborate with Marketing to develop and execute targeted campaigns for the education segment.
- Stay current on K–12 technology trends, procurement cycles, and funding programs (e.g., E-Rate, ESSER) to identify new sales opportunities.
- Conduct engaging virtual presentations and product demonstrations that showcase ComputerCare’s unique service model for education customers.
- Identify and pursue upsell or cross-sell opportunities across our IT Asset Management (ITAM) and lifecycle service offerings.
- Maintain accurate records of customer interactions, pipeline activity, and forecasts within the CRM.
- Perform other duties as assigned by leadership.
- Up to 15% travel may be required.
Qualifications
- 1–3+ years of experience in inside sales, preferably within IT, SaaS, or IT asset management environments.
- Experience working with K–12 customers or education-focused organizations is a plus.
- Strong communication, relationship-building, and presentation skills.
- Proven ability to generate leads, nurture relationships, and close deals.
- Proficiency with CRM tools such as Salesforce or HubSpot, and familiarity with sales automation platforms.
- Knowledge of IT asset management (ITAM), software asset management (SAM), or related IT services preferred.
- Self-motivated, results-oriented, and comfortable managing multiple priorities in a fast-paced environment.
ComputerCare is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Top Skills
Hubspot
Salesforce
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The Company
What We Do
Founded in 2004, ComputerCare is an authorized repair center for the world's leading hardware manufacturers, including Apple, Lenovo, Toshiba and HP. In addition, the company offers dedicated IT logistic and help desk services that enable customers to streamline hardware management and support for employees in traditional, remote and hybrid work environments. ComputerCare is a proud Women’s Business Enterprise certified by the Women’s Business Enterprise National Council.
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