The Role
The Inside Sales Representative will manage high-volume inbound chat, email, and phone inquiries from existing B2B SaaS customers. Responsibilities include explaining packages and pricing, converting free or trial users to paid plans, closing transactions, identifying enterprise opportunities, maintaining accurate CRM records, handling escalations, and executing usage-triggered outbound campaigns. The role requires meeting response-time, conversion, deal-cycle, CSAT, and sales KPIs while working fixed shifts covering North American and European business hours.
Summary Generated by Built In
Company Overview Position Overview
LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with a variety of companies, providing valuable technical, operational, and back-office support. We have a large team of skilled and passionate professionals who are committed to delivering high-quality work for our clients.
You'll join LevelUp to support a global provider of accounting and audit software as it launches a new AI product to its existing customers. You'll be the first person those customers talk to when they're ready to buy: helping them choose the right package and complete their purchase, mainly through live chat and email, and sometimes by phone. You'll also run outbound campaigns to existing customers based on how they use the product, such as reaching out when they're close to their usage limit, haven't started using it yet, or look ready for a bigger package.
Responsibilities
- Handle live chat and email from customers who have used, or are close to using, their free credits, and take calls when a customer would rather talk
- Explain package options and pricing in plain language and guide customers through checkout in Salesforce CPQ
- Handle common objections such as price or timing, following the sales playbook while keeping the conversation natural
- Hand large or multi-seat inquiries to the right account manager with clear notes
- Log every interaction in Salesforce, including detailed notes such as purchase intent, objections, and usage patterns
- Help customers who want a person to confirm before buying online
- Run outbound chat and email campaigns to existing customers based on how they use the product
Qualifications & Experience
- 2+ years in B2B SaaS inside sales, chat sales, or an inbound SDR/BDR role
- A record of hitting sales targets, with numbers you can share (conversion rate, deals closed, quota attainment)
- Experience closing deals over live chat, including handling several conversations at once and replying quickly
- Comfortable contacting existing customers by chat, email and phone
- Clear, friendly, correct written English, and confident spoken English on calls
- Ability to explain a credit-based consumption model (usage, burn rate, top-up) to a non-technical buyer and recommend the right package
- Daily Salesforce or CRM use, keeping records complete without reminders
- Follows a sales playbook while adapting tone to each customer
Nice to Have
- Selling to accounting, audit or professional services firms
- Confidence learning and explaining AI-powered products
- Product-led growth (PLG) experience (converting free or trial users to paid)
- Salesforce CPQ or guided selling tools
- Multi-language capability (French, German, or Dutch)
More Information
- This is a fully remote position with a standard 40-hour fixed-schedule work week, requiring flexibility to cover night/mid-afternoon shifts across North American and European business hours, including Philippine holidays.
- We have a company culture that focuses on the well-being of its team members, with a good work life balance and respectful work environment.
- Performance-based commission/bonuses
- Equipment provided
- HMO + 13th month pay
- Salary: PHP 45,000 plus on-target commission up to PHP 8,000
Skills Required
- 2+ years of experience in B2B SaaS inside sales, chat sales, or high-volume inbound SDR/BDR roles
- Proven record of meeting or exceeding sales quotas and conversion metrics
- Experience closing deals over live chat using Intercom or a similar tool
- Exceptional written English communication skills
- Confident and professional spoken English for customer calls
- Direct experience using Salesforce or a similar CRM daily
- Availability to work fixed, rostered night or mid-afternoon shifts covering North American and European business hours
- Availability to work Philippine holidays
- Experience interacting with clients on technical matters or providing technical/customer support
- Experience selling software, tools, or services to accounting, audit, or financial professional services firms
- Comfort learning and explaining AI-powered analysis or data software products
- Experience converting free-tier, trial, or freemium users to paid recurring plans
- Familiarity with CPQ workflows or guided checkout systems
- Fluency in French, German, or Dutch
- Proactive, resilient, target-driven, customer-focused, and collaborative approach
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The Company
What We Do
We specialize in providing you with highly skilled professionals from the Philippines across various industries, including IT, customer service, finance, and more. We are here to help you scale efficiently and cost-effectively.
