A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.
The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.
Job Summary
Responsible for leading a large inside sales team, driving performance through strategic staffing, coaching, and operational excellence. Ensures dependable service, accurate execution, and transparent collaboration across departments to achieve business objectives.
Major Tasks, Responsibilities and Key Accountabilities
Manages a team of 10–20+ inside sales associates to achieve performance goals.
Owns staffing models and performance management processes to optimize resources.
Drives sales initiatives and provides coaching to enhance associate effectiveness.
Tracks overrides and special-order pricing to maintain margin governance.
Develops associates in new trades, products, and geographies to expand capabilities.
Ensures order accuracy, customer satisfaction, and compliance with operational standards.
Partners across departments to align strategies and improve operational efficiency.
Leverages analytics to monitor performance and guide decision-making.
Nature and Scope
Solutions require analysis and investigation.
Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience.
Manages a group or team of professional individual contributors and/or indirectly supervises support staff.
Work Environment
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Typically requires overnight travel less than 10% of the time.
Education and Experience
Typically requires BS/BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.
Preferred Qualifications
Demonstrates proven leadership and team development skills for managing large groups.
Applies advanced knowledge of sales strategies, pricing governance, and operational controls.
Exhibits strong analytical and decision-making abilities to optimize staffing and performance.
Communicates transparently and collaborates effectively across functions.
Shows ability to coach and mentor associates for growth and success.
If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.
Skills Required
- BS/BA in a related discipline
- 7+ years of experience in a related field
- Experience managing a team of inside sales associates (10-20+ headcount)
- Experience with staffing models and performance management processes
- Proven ability to drive sales initiatives and coach associates
- Experience tracking pricing, overrides, and margin governance
- Experience leveraging analytics to monitor performance and guide decisions
- Certification (may be required per role)
- Demonstrated leadership and team development skills
- Advanced knowledge of sales strategies, pricing governance, and operational controls
- Strong analytical and decision-making abilities
- Effective cross-functional communication and collaboration skills
- Coaching and mentoring capability for associate development
White Cap Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about White Cap and has not been reviewed or approved by White Cap.
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Leave & Time Off Breadth — Time off offerings include vacation, paid holidays, sick time, a wellness day, and parental leave, with flexibility to take time when needed. Some roles follow Monday–Friday schedules without weekends, supporting work-life balance.
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Retirement Support — Retirement savings are supported by a 401(k) with employer matching contributions. This complements other financial programs like HSAs/FSAs to strengthen overall financial security.
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Flexible Benefits — The package spans medical, dental, vision, company-paid life and disability, HSAs/FSAs, and an EAP, alongside options like legal and identity protection. Tuition and adoption reimbursements add flexibility for different life stages.
White Cap Insights
What We Do
White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets. White Cap operates approximately 500 branches across North America with more than 10,500 employees supporting approximately 200,000 customers. For more information about White Cap, visit about.whitecap.com
