Job Responsibilities
- Leads and manages members of the inside sales team, overseeing order processing, quoting, and customer support for utility poles, piling, and infrastructure solutions.
- Ensures seamless coordination between sales, operations, and logistics to drive efficiency and customer satisfaction.
- Develops processes to improve response times, accuracy, and sales support functions.
- Provides coaching and performance management for inside sales staff.
- Supports regional and export sales teams with pricing, contracts, and transactional sales.
- Responsible for inside sales performance, process optimization, and contributing to overall revenue.
- Works closely with sales teams to provide general administrative sales support to ensure accurate pricing, supports contract terms, and assists customers with pre-sale inquiries in addition to order fulfillment.
- Responsible for managing customer purchase orders and entering orders on the appropriate location. Attention to detail is a must on order entry.
- Assist with managing customer transactions.
- Coordinate the purchase orders with plant locations, reload yards, procurement, and logistics so that customer due dates are satisfied.
- Prepares and provides quotes based on pricing guidelines to maximize profit for the division with help from sales manager if needed.
- Must comply with Sox standards for accurate documentation.
- Responsible for handling telephone inquiries from customers.
- Provide superior customer service by anticipating customer needs and provide proactive solutions.
- Provide monthly reconciliation of reload yard inventory to ensure inventory accuracy.
- Assist in coverage while other inside sales representatives are out of the office.
- Follow procedures established by Koppers Credit and Finance Departments
- Complete occasional visits to a plant to assist in physical inventories and training.
- Occasional travel with sales manager to visit customers.
- Provide support of customer restoration efforts during storms/emergencies by entering orders and assisting in the restoration which will require on occasion to work nights, weekends and holidays.
Qualifications
- High School diploma required; bachelor’s degree in Sales/Marketing or related preferred
- 5 plus years of experience in customer service or inside sales
- Ability to prepare detailed and complex reports utilizing prescribed procedures is required of this position.
- Excellent customer service skills
- Basic understanding of price development, costs and margin analysis
- Ability to analyze, read, and write general business reports
- Basic knowledge of financial reports
- Strong team player
- Must have high attention to detail
- Proficient use of Microsoft Office Products
- For remote position – must have reliable Wi-Fi
- Ability to work under pressure and manage multiple tasks
- Candidate must be a self -starter with the ability to work independently.
- An ability to effectively present information and respond to questions from groups of managers, clients and customers
- Must possess a strong entrepreneurial drive, track record of initiative, personal responsibility, and ownership of work to meet monthly, quarterly and annual financial goals in a high growth organization.
- Must possess excellent presentation, writing, and negotiation skills, with the ability to create and deliver convincing arguments covering a broad range of complex issues.
- Willingness to travel 10-15%
Koppers Inc. and its subsidiaries are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category or characteristic protected by federal law, state or local law.
Top Skills
What We Do
Koppers, headquartered in Pittsburgh, Pennsylvania, is a global wood preservation technology company that creates safe and environmentally responsible solutions to solve our customer’s most important challenges. Our products and services are used in a variety of niche applications in a diverse range of end-markets including railroad, specialty chemical, utility, residential lumber, agriculture, aluminum, steel, rubber and construction industries. With more than 2,100 employees, we maintain a global manufacturing and distribution network, with facilities in North America, South America, Australasia, China and Europe.
Koppers is committed to living a culture of Zero Harm that places the care of our people, our environment and our communities first at all times. The company is also a member of the American Chemistry Council and dedicated to adopting its Responsible Care® initiative at all of our locations worldwide.
