Inside Sales Manager-USA

Cryoport Systems is the life science industry’s most trusted provider of supply chain solutions for temperature-sensitive materials, serving biopharmaceutical, IVF and surrogacy and animal health organizations around the world. Cryoport Systems' proprietary Cryoport Express® shippers, Cryoportal® Logistics Management Platform, leading-edge Smartpak™ Condition Monitoring System and geo-sensing technology paired with unparalleled logistics expertise and 24/7/365 customer support, make Cryoport Systems the end-to-end temperature controlled supply chain partner that you can trust.

Inside Sales Manager - Americas

Position Summary:

It is the responsibility of the Inside Sales Manager to increase market awareness, sales, and profitability by expansion of the number of solicited inquiries, increasing the conversion rate of opportunities with prospective and/or existing accounts, proactively identifying Request for Proposals (RFPs) and ultimately securing and expanding volume of New Business revenue of the Company's products and/or services.

Responsibilities include but are not limited to:

• Develops sales opportunities by researching and identifying potential accounts and individual targets; soliciting new accounts; building rapport; providing company information and explanations; preparing client hand-offs to the sales team.
• Participate with the Chief Commercial Officer & VP of Commercial Operations to establish strategic plans and objectives.
• Cold-call prospective accounts & individuals, provide technical product information, prepare client- specific call scripts and other data to respond to client needs.
• Support management in determining service viability to include Work with internal teams to translate client needs and expectations into reality; develop industry knowledge and maintain awareness of industry trends; perform other duties as assigned by management to meet business changes.
• Function independently to influence the decision-making process of potential clients and develop strategies which anticipate client objections or ambivalence.
• Ensure that sales targets are achieved by establishing client outreach strategies, maintaining prospecting outreach and client follow up.
• Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Attend internal business development calls and meetings to discuss new opportunities and the overall sales pipeline.
• Set-up/attend client calls (as needed)
• Works closely with Chief Commercial Officer, VP of Commercial Operations and Business Development team to further account penetration of existing key accounts, face-to-face meetings and RFPs
• Maintain and manage data collection and sales team compliance with NetSuite CRM for all sales activity.
• Generate/maintain KPI’s out of NetSuite CRM to highlight increases in face-to-face meetings and new account penetration.
• Provide frequent updates to the business development team on activity and conversations with prospective clients.
• Generate client interest for potential webinars, industry meetings, audio conferences or other Cryoport sponsored client events.
• Participate in the ongoing review of Cryoport business development procedures to ensure consistency.
• Review of metrics on a weekly or monthly basis to assess productivity.
• Learn messaging around Cryoport differentiators and be able to communicate them to clients.
• Maintain professional and technical knowledge; establish personal networks; and participate in relative business professional societies.
• Ability to effectively present information to senior management.

Competencies:

• Strong communicator, both written and verbal
• Positive, proactive attitude
• Attention to detail, accuracy and the ability to prioritize
• Strong organizational skills
• Strong interpersonal and influencing skills.
• Proven problem solver and independent thinker.
• Strong knowledge of CRM platforms (NetSuite a plus)
• Strong knowledge, understanding and experience of social business networks (i.e. LinkedIn)

Qualifications and Education Requirements:

• Bachelor’s degree in a business or scientific discipline.
• Understanding of the requirements and specifications in the logistics and/or pharmaceutical field.
• A minimum of five years sales experience in logistics/healthcare field.

Compensation: up to $75,000 base (depending on experience) + sales incentive compensation and stock

Cryoport is an Equal Opportunity Employer offering competitive compensation with a generous benefits package that includes health insurance, a 401K with company match and stock equity (Nasdaq: CYRX).