Inside Sales Lead

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

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Inside Sales Lead

Location: Malnate (VA), Italy
Reporting to: Sales Manager

About Moog

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in an environment built on trust, collaboration, and accountability.

Working at Moog means being part of a company where innovation, customer focus, and continuous improvement drive everything we do. We offer opportunities to grow professionally while making a tangible impact on our customers and our business.

The Opportunity

We are looking for a highly motivated and customer-oriented Inside Sales Lead to join our Commercial Organization.

In this key leadership role, you will lead a team of approximately 10 Sales Administration professionals, ensuring operational excellence across order management, customer service, export activities, and commercial support processes.

You will act as the primary interface between the Sales Department, Supply Chain, Procurement, Logistics, Finance, and Operations, helping to drive customer satisfaction, business growth, and efficient order fulfillment.

The role also includes direct responsibility for managing relationships with selected strategic customers and supporting key commercial initiatives.

Key Responsibilities

Team Leadership

• Lead, coach, and develop a team of approximately 10 Sales Administration professionals located across multiple Italian sites.
• Foster a culture of accountability, collaboration, continuous improvement, and customer focus.
• Monitor workload, performance, and development plans to ensure effective team execution.

Customer Management

• Serve as the primary point of contact for selected strategic customers and key accounts.
• Build strong customer relationships to ensure high levels of satisfaction and responsiveness.
• Support customer escalations and coordinate timely resolution of complex issues.

Commercial Operations

• Oversee the complete order-to-delivery process for external and intercompany customers.
• Ensure accurate and timely processing of customer orders, quotations, shipping documentation, and commercial records.
• Support Sales Account Managers, distributors, and direct customers throughout the commercial lifecycle.

Cross-Functional Coordination

• Act as the key liaison between Sales, Supply Chain, Procurement, Production Planning, Logistics, and Finance.
• Coordinate product availability, delivery schedules, and customer priorities to ensure business commitments are met.
• Support Sales and Operations Planning activities through effective communication and execution.

Export & Compliance

• Oversee export activities, international shipments, customs documentation, and licensing requirements.
• Ensure compliance with company policies, trade regulations, export controls, and applicable legal requirements.
• Manage activities related to defense and controlled products where applicable.

Continuous Improvement

• Identify opportunities to improve customer service, order management, and commercial processes.
• Develop and monitor KPIs related to order fulfillment, customer satisfaction, service levels, and operational efficiency.
• Drive process standardization and best practices across locations.

Qualifications

Education & Experience

• Bachelor’s Degree or equivalent professional experience.
• Minimum 5 years of experience in Sales Administration, Customer Service, Commercial Operations, or Order Management.
• Previous experience leading teams in a multinational manufacturing environment is strongly preferred.

Technical Skills

• Strong understanding of commercial processes, order management, and customer service operations.
• Experience with ERP systems (SAP, Oracle, or equivalent).
• Advanced Microsoft Office skills.
• Strong understanding of export documentation and international trade processes.
• Fluent Italian and English.

Leadership Competencies

• Customer-centric mindset.
• Strong people leadership and coaching skills.
• Excellent communication and stakeholder management capabilities.
• Ability to influence across functions without direct authority.
• Strong organizational and problem-solving skills.
• Results-oriented approach with a focus on continuous improvement.

Pay Transparency & Compensation Information

Job Level / Grade: Level 48 – 1st Level, TERZIARIO National Collective Agreement (CCNL)

Salary Range (Annual Gross): €55,000 – €60,000

(The salary range is defined in accordance with market benchmarks, internal equity, and individual experience.)

Variable Component: Profit-sharing scheme, in line with company performance and applicable agreements

Benefits

Welfare benefits by the TERZIARIO National Collective Agreement (CCNL)

Supplementary health insurance

Flexible working arrangements / smart working options

Additional local benefits, including professional and non-professional accident insurance

Why Join Moog?

This role offers a unique opportunity to lead a critical customer-facing function at the center of our business operations. You will have visibility across the organization, work closely with senior commercial leadership, and play a significant role in delivering exceptional customer experiences while supporting Moog’s continued growth.