The Role
Make B2B outbound calls/chats to generate leads and appointments, hit talk-time and lead targets, manage call performance, update CRM and forecasting, gather competitive and market feedback, coordinate with internal teams and SMEs, and handle ad-hoc customer engagement and market insight tasks.
Summary Generated by Built In
Job Responsibilities:
- Insights and Appointments /leads generated
- Achievement of new business opportunities agreed depending on.
- Achievement of talk-time/chat-time and leads target as in individual as well as departmental goal.
- Own call performance against target is tracked and managed to ensure campaign targets are exceeded
- Coordinate with other inter-departments in order to satisfy customer needs and interest.
- Ensure accurate opportunity and forecasting data is provided to FUJIFILM Business Innovation Operation Country regarding communication notes and allocation
- Ensure that all conversations held with prospects gain competitive information, create awareness, retain prospect's interest level, understand customer's needs and identifying business opportunities.
- Work closely with FUJIFILM Business Innovation Operation Country liaison SMEs to provide market product and recognition feedback from engagements
- Attend to any ad-hoc task assigned such as Customer Engagement & Market Insight
Job Requirements:
- 2+ years previous experience in business-to-business (B2B) phone based sales, specifically software maintenance renewals.
- Experience ideally in phone based account management sales, ideally software renewal and upsell.
- Strong working knowledge of Microsoft Office, Oracle and Sales Force.com or similar CRM tool, is preferred.
- Highly motivated and result-oriented team player with good interpersonal skills.
- Able to work independently and as a team.
- Have pleasant disposition and attitude.
- Ability to handle stressful situation appropriately.
- Able to work on rotational shifts and public holidays.
About Us
FUJIFILM Business Innovation Malaysia Sdn. Bhd., a MSC status Company which is wholly owned by FUJIFILM Business Innovation Asia Pacific Pte Ltd (Singapore). Its main activity involves in providing shared services of Technical Support, Customer Support, On-line Support and Finance Services Operation to all affiliated Company under the umbrella of FUJIFILM Business Innovation across Asia Pacific.
About the TeamAt Fujifilm we create innovative products and deliver effective solutions in a wide variety of fields to server society, contribution to the quality of life, and enhance environmental sustainability.Skills Required
- 2+ years previous experience in B2B phone-based sales, specifically software maintenance renewals
- Experience in phone-based account management sales, software renewal and upsell
- Strong working knowledge of Microsoft Office, Oracle and SalesForce.com or similar CRM tool
- Highly motivated and result-oriented team player with good interpersonal skills
- Able to work independently and as a team
- Pleasant disposition and attitude
- Ability to handle stressful situations appropriately
- Able to work on rotational shifts and public holidays
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The Company
What We Do
Fujifilm has been evolving and transforming for more than 80 years. Building from our legacy of innovation in photographic film, today's Fujifilm is a technology company impacting the fields of healthcare, materials, business innovation and imaging. We will continue creating value from innovation, leveraging our advanced and unique technologies to solve social changes. We will never stop building our experience and expertise to transform ourselves and the world. To ensure a positive and respectful environment for all, we have established the community guidelines for participation: https://www.fujifilm.com/de/en/socialmedia/policy
