Inside Sales Director

Location(s)

Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. 

Position Summary:

The Inside Sales Director leads the Inside Sales operation countrywide for Kemper Auto, overseeing and directing all Inside resource deployment and sales activities for a state, region or assigned area(s). Tasked with developing, implementing and managing sales strategies that align with product strategy at a regional & state level, this position will work closely with Regional Directors, Internal partners & Sr. Leadership to identify and define opportunities, develop quarterly and annual production and profit goals, establish marketing promotions, and lead the sales force in executing and accomplishing key initiatives. They are responsible for motivating the sales team, hiring, training, and professional development of staff is taking place and ensuring productive and effective sales activities are being performed in support of overall company goals. Effective leadership, communication and collaboration with various departments and support functions are critical to this role.

Position Responsibilities: 

• Leadership & Development: Hire, train, and mentor Inside Sales Managers and Inside Sales Executives to build a high-performing team. Provide ongoing coaching to improve sales techniques and product knowledge. Provides team with a clear vision of goals and objectives and helps them connect their individual contributions to the overall expected outcomes. Sets performance expectations and holds team accountable for meeting the expectations. Establishes training, coaching and developmental opportunities to enhance sales skillsets and increase team effectiveness. Creates a motivational environment in which the team can operate. Uses appropriate combination of quantitative measures and qualitative observations to evaluate performance. Implement company defined performance review process and takes necessary actions consistent with company’s Performance Management guidelines for addressing below-average performance. Seeks opportunities to challenge, empower, and recognize effective team members.
• Professional Development: The Inside Sales Director will foster strong teamwork and a culture of productivity and accountability. This position requires that the employee be able to establish a strong rapport quickly and effectively with their audience, be inspiring, engaging, outgoing, and credible. Self-Development – A successful Inside Sales Director will be a student of sales, leadership and managerial skills development. Through self-study, books, seminars, self-evaluations and more, they will refine and hone their sales and leadership skills, developing themselves into a more effective sales leader.
• Critical Thinking, Problem Solving and Forward Thinking: The Inside Sales Director will demonstrate critical thinking skills, be analytically minded, will have the ability to conceptualize effective sales strategies, communicate them to others and lead themselves and others toward accomplishment of goals and objectives without letting impediments get in the way. They will be forward thinking in their approach to the business. Always looking out on the horizon, anticipating and conveying to others the next best move in strategy and plan. They will be able to approach and manage complex problems without much guidance, having confidence in their decisions and direction. They will conduct appropriate analyses, implement decisions or plans, and initiate actions in acceptable timeframes.
• Strategy, Planning and Execution: The Inside Sales Director will work closely with the Regional Sales Directors and collaborate with their Product, Claims, Marketing, and Service counterparts to lay out plans for production, expense management, marketing communications and promotions, and agency, territory, and state reviews. They will evaluate processes and make recommendations to improve the customer and agency’s experience through ease of doing business. Once strategy is established and plans developed, the Inside Sales Director will lead the Inside operation in successfully executing the plan to achieve the desired outcome and results operating with a sense of urgency and driving accountability with their team.
• Sales Activity: The Inside Sales Director will make certain that sales resources are deployed and utilized effectively, in the most impactful & needed areas, with a focus on achieving established corporate goals and objectives. They will implement and sustain an effective Op model, tracking key performance indicators (KPIs) such as quotes, bridge rates, new business production, conversion rates, new appointment onboarding, sales effectiveness, average call handling and weekly call expectations. Analyze data to identify trends and areas for improvement.
• Communication: The Inside Sales Director takes the lead in scheduling, coordinating, and facilitating tactical discussions across departments to keep stakeholders up to date on important items and hold the team accountable for delivering results. Cross Functional Alignment – Catalyst as strategic bridge between internal teams to ensure strategies are aligned and messaging is consistent across channels. Acts as a central connector to unify efforts across teams, ensuring sales has what it needs to succeed at every stage of the funnel. They will ensure weekly and monthly business analysis reports are completed and submitted through the proper channels. They will make sure the content of these reports is relevant and actionable, driving awareness of challenges, issues or obstacles, while highlighting successful outcomes and positive results. They will work closely with Product and Marketing on agency communication pieces to ensure the right message is shared in a positive manner that will influence agency behavior.

Position Qualifications: 

• Education: Bachelor’s degree in Business Administration, Management or related field
• Experience: 7+ years in call center management with at least 3 years in a leadership role.
• Skills:
  • Effective management skills include talent selection, training, coaching, mentorship, and performance management.
  • Demonstrable experience analyzing sales data, identifying trends, and developing data-driven strategies to optimize performance and revenue growth.
  • Prior experience with CRM systems (e.g., Dynamics, Salesforce) and sales automation tools to drive efficiencies and performance.
  • Strong skills and experience in MS Word, Excel, and PowerPoint.
  • Strong verbal and written communication skills.
  • Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time management for self and team.
  • Able to manage and lead change; agile; high learning agility.
• Occasional travel required.
• Sponsorship is not accepted for this opportunity
• This is a hybrid position out of our Richardson, TX office.

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Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.  

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.  

Kemper will never request personal information, such as your social security number or banking information, via text or email.  Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates.  If you receive such a message, delete it.