Inside Sales Coordinator

Role & Responsibilities:

Serve as a primary point of contact for internal and external customers regarding quotes, orders, shipments, lead times, and product availability.
Provide professional, timely, and solution-oriented communication via phone, email, and internal collaboration platforms.
Build strong working relationships with customers, sales representatives, and internal departments.
Enter, update, and maintain quotes, sales orders, purchase orders, and customer information within CRM systems (Salesforce, Business Central).
Monitor open orders and proactively communicate delays, changes, or issues impacting customer expectations.
Assist with expediting urgent orders and resolving customer escalations in a timely and professional manner.
Ensure order accuracy, proper documentation, and compliance with internal processes and procedures.
Support month-end and quarter-end activities to help achieve company revenue goals and shipment targets.
Partner with Sales, Logistics, Operations, and Finance to ensure seamless execution of customer orders.
Assist in identifying process improvements that increase efficiency, communication, and customer satisfaction.
Support special projects and departmental initiatives as assigned. Including trade show support.
Maintain a strong sense of urgency while balancing multiple priorities in a fast-paced environment.
Maintain accurate and up-to-date customer and order information within company systems.
Track and manage sales activities, customer communications, and follow-up actions.
Assist with reporting, data management, and administrative support related to sales operations.
Support marketing campaigns, promotions, and customer outreach efforts when needed.
Demonstrate professionalism, accountability, teamwork, and a positive attitude in all interactions.
Support company values by fostering collaboration, inclusivity, integrity, and continuous improvement.
Participate in ongoing training and development related to products, systems, processes, and customer service.
• Other duties as assigned

Qualifications:

Required Skills/Abilities:

• Work Ethic – Maintain high energy and stays productive. Self-Starter, able to stay on task without Supervision. Displays effective Time Management. Organizes work; prioritizes and manages time well. Hits goals and manages progress on goals. High attention to detail and commitment to accuracy.
• Communication – Demonstrates active listening skills. Writes clearly and effectively. Asks probing Discovery questions to better understand customers values, needs and expectations.  Paraphrase and reinforce to confirm understanding.
• Connecting with the Customer – Ask questions to build social conversation. Works in the best interest of both the customer and ANA, Inc. Strong customer service mindset with a proactive and solutions-oriented approach.
• Product & Company Knowledge – Uses all available tools, systems, and resources to reach goals and meet customer’s needs. Knows current inventory, knows features and benefits of ANA, Inc products.
• Teamwork – Demonstrates strong team behaviors in line with ANA, Inc values including respect, integrity, inclusion, and fairness.  Builds and maintains strong relationships. Partners with others to meet customer’s needs. Pitches in to help as needed. Ability to adapt quickly to changing business needs and priorities.

Education and Experience:

• High school degree or equivalent required
• Bachelor’s degree in related field preferred
• 2+ years of experience in inside sales, customer service, sales support, order management, or related operational support role preferred.
• Experience in manufacturing, industrial equipment, distribution, or related industries is a plus.

ANA’s Core Values:

• Root Cause Problem Solving
• Be Creative with Solutions
• Build open and honest relationships
• Build a positive team and family spirit
• Be inclusive
• Look for better ways
• Be humble
• Urgency

Benefits & Perks:

• Competitive pay
• 401k with company contribution
• Medical, Dental, & Vision
• Life Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance
• Employee Assistance Program
• Employee Appreciation Programs