Inside Sales Coordinator

Company Description

ITW- Illinois Tool Works Illinois Tool Works (ITW) is an $14.5 billion, multi-national, publicly traded (NYSE) company headquartered in Glenview, Illinois.

ITW has a strong commitment to operational excellence and innovation that has kept the company on a path of strong financial performance for more than 10 years. The company is built on a differentiated business model comprised of three unique core capabilities: our 80/20 business process, sustainable differentiation and our entrepreneurial culture. These have long been the core of who ITW is as a company and the source of our ability to deliver value-added solutions for our customers and differentiated financial performance for our shareholders.

ITW is growing, acquiring multiple companies annually over the past several years. ITW’s business model enables quick and decisive decisions for individuals seeking a fast-paced and challenging business model within the framework and strength of a large multinational corporation.

ITW GSE DIVISION

The ITW GSE Division is an industry leading manufacturer of Ground Support Equipment (GSE) to the aviation industry.

Core customers are Airports and Airlines in all countries around the World.

Core products are Power Supply Units for aircraft parked on the ground.

The ITW GSE has 2 factories and 3 sales offices:

ITW GSE Americas, Palmetto Florida

ITW GSE ApS AXA Power, Odense Denmark

Sales Office Dubai

Sales Office Singapore

Organizationally ITW GSE is part of the Specialty Products Segment of Illinois Tool Works (ITW).

Job Description

Utilize the ITW Toolbox principles by providing exceptional customer service. Responsibilities are as follows:

• Receive and prepare quotations as requested by Area Sales Managers.
• In cooperation with Accounting and Inside Sales Manager, manage/review customer accounts: terms, limit, discounts.
• Coordinate customer credit card orders per established procedures with accounting
• For equipment orders, coordinate with Operations Manager to determine production schedule and order lead times.
• Enter sales orders into business units’ ERP system, currently Macola ES.
• Maintain internal sales ship reports and production ship schedule, as required.
• Maintain unit serial number logs (equipment sales).
• Invoice drop-shipment orders, as needed.
• Maintain electronic and hard copy sales order folders, as required.
• Communicate delivery schedules, changes, etc., with outside Sales Managers
• Communicate order updates/status to customers as required.
• Maintain structural changes to the Sales Pipeline database and provide guidance to the Sales Director and Area Sales Managers on creating updates and releasing reports.
• Prepare or assist with various sales reports, as directed by the Inside Sales Manager or Sales Director and as needed for bi-annual sales meetings, and annual and long-range planning.
• Assist with new product launches, through information communication to Sales Managers, Distributors, and customers, as needed.
• This position might require occasional business travel.

Qualifications

• Professional Experience – Minimum two years’ experience inside sales/customer service
• Functional Experience – High level of customer orientation excellent customer service skills. Ability to deliver high levels of service in a high-pressure environment. Office 365 program experience preferred.
• Industry Experience – Experience in a manufacturing setting preferred.
• Language – Fluent in English; Spanish or other language skills a plus
• Education – Associate's degree preferred.
• Travel- Occasional

Additional Information

All your information will be kept confidential according to EEO guidelines.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.