The Role
Supports the inside sales team through reporting, CRM and dialer administration, campaign list management, data updates, workflow assignments, call-log handling, and performance analysis. The coordinator provides actionable insights to sales management, collaborates with branches and departments, facilitates team training, and handles administrative tasks that improve sales operations and efficiency.
Summary Generated by Built In
We’re not just a lawn care company—we’re on a mission to create greener, healthier communities across the Mid-Atlantic. With 500+ team members and growing, we’ve built a reputation backed by our culture: Go Beyond. Grow Beyond. We invest in our people, promote from within, and celebrate those who show up and stand out—many of our leaders started right here. Along the way, you’ll get strong benefits, real career growth, and the support to build your future.
Virginia Green is growing—and we’re looking for driven, a self-motivated individual to join our team as an Inside Sales Coordinator
The Inside Sales Coordinator is responsible for administrative duties supporting our inside sales team. This is a key member of the team; by utilizing various systems and processes, they will be responsible for coordinating activities and resources to support the performance goals and KPI’s for the department.
Overview:
- The Inside Sales Coordinator will support the Sales Manager by taking on all administrative tasks related to reporting, system management, and operational efficiency.
- This role will focus on analyzing sales performance data, managing the dialer system, and handling administrative tasks like password resets and list management.
- This is a critical role to free up time for both the Sales Manager and the sales reps.
Responsibilities:
- Prepare inside sales reports by collecting and/or summarizing data for submission to management.
- Administer and maintain the Five9 dialer system to include management of call campaign lists, and day-to-day support.
- Update missing/incomplete data for incoming web estimate inquiries.
- Create campaign lists for additional services, unsold leads, and cancels
- Perform tasks in CRM in relation to changes at the account level and workflow assignment in the Inside Sales Department.
- Analyze call volume, sales performance, and trends to report insights to the sales manager
- Handle elevated call logs and administrative tasks around sales assignments.
- Collaborate with other departments and branch managers on topics related to inside sales department efforts.
- Assist other departments as indicated by the needs of the business and perform other duties as assigned.
- Facilitate ongoing training requirements across the Inside Sales Team as needed.
Qualifications/Requirements:
- Excellent verbal and written communication skills.
- Strong organizational skills: managing deadlines, setting goals and meeting them, making schedules, and capable of remaining focused and organized in a fast-paced environment.
- Detail oriented with strong analytical and problem-solving abilities.
- Ability to generate and analyze reports into actionable insight. Experience with SQL commands and data visualization tools a plus.
- Ability to multitask
- An understanding of sales principles and customer service practices
- Highly proficient with Microsoft products (i.e., Microsoft Word, Excel, Power Point and Outlook).
- Ability to learn additional systems as needed.
- Minimum of a HS Diploma
- A bachelor’s or associate degree in marketing, business, or a related field is preferred
- Call Center experience/knowledge preferred.
- Experience with HubSpot and phone systems such as Five-9, CCaaS, Genesys Cloud CX, NICE CXone or equivalent.
- Experience with CRM platforms preferred.
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift 15-20 lbs.
Education and Experience
Minimum Physical Requirements
Come Go Beyond and Grow Beyond at Virginia Green!
*Virginia Green is committed to a diverse and inclusive workplace. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability or other legally protected status.
#ZR
Skills Required
- High school diploma
- Excellent verbal and written communication skills
- Strong organizational skills and ability to manage deadlines, schedules, and goals
- Detail orientation with analytical and problem-solving abilities
- Ability to generate and analyze reports into actionable insights
- Ability to multitask in a fast-paced environment
- Understanding of sales principles and customer service practices
- Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
- Ability to learn additional systems as needed
- Associate or bachelor's degree in marketing, business, or a related field
- Call center experience or knowledge
- Experience with HubSpot and phone systems such as Five9, CCaaS, Genesys Cloud CX, NICE CXone, or equivalent
- Experience with CRM platforms
- Experience with SQL commands and data visualization tools
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The Company
What We Do
Virginia Green is a locally owned Virginia lawn-care company providing tailored lawn-care and pest-control programs for residential and commercial customers. Founded in 2004, it serves central Virginia and Williamsburg and differentiates itself through local certified technicians and in-house agronomists familiar with Mid-Atlantic turf, soil, and weather conditions. Its services include fertilization, weed control, aeration, seeding, and tree and shrub care.
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