Role Purpose:
The Inside Sales Coordinator is a key contributor to driving growth and enhancing the customer experience by providing vital support to our commercial team at DP World. In this role you will work in a highly collaborative, dynamic freight forwarding environment and be responsible for sales support, customer service, & data control. This role will serve as the primary point of contact between internal DP World teams and clients, fostering clear and effective communication.
Key Responsibilities:
- Partner with sales executives to support the development and execution of sales strategies, including prospecting, lead generation, and account management.
- Ensure exceptional customer service by maintaining regular communication with clients, promptly addressing inquiries, requests, and concerns.
- Support pricing models and presentation of transportation modalities in quotations and long form RFQs or RFPs.
- Assist pricing analysts in transposing correct rates & service timelines.
- Follow appropriate work instructions and checklists to create consistency and minimize errors.
- Use approved external providers as necessary to arrange transportation of goods. Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries.
- Keep client records for Quarterly Business Reviews (QBRs), sales reports and relevant data needed for CRM.
- Collaborate with cross-functional teams, including operations, finance, and logistics, to deliver seamless service and a superior customer experience.
Knowledge & Qualifications:
- 2 plus years working within the freight forwarding industry with a strong focus on non-asset based services.
- Strong attention to client facing activities.
- Plan to or are currently pursuing CIFFA certification.
- Minimum of 2 years' experience in a sales and/or customer facing role within the Freight Forwarding industry.
- Knowledge of Incoterms, Freight Forwarding operations and processes.
- Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
- Exceptional listener with strong written and verbal communication skills. Comfortable speaking on the phone and communicating with all levels of an organization.
- Detail-oriented with strong organizational and multitasking abilities.
- Ability to work independently and as part of a collaborative team.
- Strong problem-solving skills with ability to take on challenges and find creative, innovative solutions.
- Results oriented and proactive in handling competing priorities to meet deadlines and commitments.
- Must be fluent in English – additional languages are a bonus.
- Previous Canadian work experience or experience working directly with Canadian industries.
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 115,000 employees, spanning 79 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.
WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
At DP World Canada we’re proud to offer a well-rounded total compensation package, for all permanent positions, that supports your health, wellbeing, and career growth. This includes but is not limited to:
• Competitive salary and annual bonus
• Generous vacation time with paid flex day and volunteer days
• Comprehensive health & dental benefits starting on day one
• Annual health/lifestyle spending account
• Defined contribution pension plan
• Employee wellness initiatives
• Internal training & learning opportunities
• Professional development support
About the TeamSkills Required
- At least 2 years of experience in the freight forwarding industry, preferably focused on non-asset-based services
- At least 2 years of experience in a sales or customer-facing role within freight forwarding
- Plan to pursue or currently pursue CIFFA certification
- Knowledge of Incoterms, freight forwarding operations, and processes
- Proficiency with CRM software and Microsoft Office Suite
- Fluency in English
- Previous Canadian work experience or experience working directly with Canadian industries
- Strong written and verbal communication skills
- Strong organizational, multitasking, attention-to-detail, and problem-solving skills
- Ability to work independently and collaboratively
- Additional language proficiency
DP World Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DP World and has not been reviewed or approved by DP World.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Pay is considered competitive in many contexts, with strong salary perceptions in several regions. Feedback suggests compensation is sometimes viewed as equitable, with salary practices described as compliant and fair.
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Wellbeing & Lifestyle Benefits — Wellbeing & Lifestyle Benefits: Wellness initiatives, flexible working hours, and practical supports like reimbursements for mobile, home internet, and home‑office equipment are emphasized. Feedback suggests these benefits contribute meaningfully to everyday work‑life needs.
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Healthcare Strength — Healthcare Strength: Health coverage is described as comprehensive in some locations, including medical emergency coverage and life insurance. A broader emphasis on health, safety, and wellbeing programs reinforces this support.
DP World Insights
What We Do
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 108,000 employees, spanning 74 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. We make trade flow, to change what’s possible for everyone.
