Job Summary
The Inside Sales Coordinator II is responsible for developing new prospects and interacts with existing customers primarily by phone, to increase sales. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems. Works under general supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job.
Principle Duties and Responsibilities
Maintains frequent communication with customer base and gathers information to ensure their satisfaction
Handles moderately complex issues and problems and refers more complex issues to higher-level staff
May provide leadership, coaching, and/or mentoring to a subordinate group
Solicits sales orders from existing customers via phone
Develops new customers via "pull" through marketing Phone-Internet
Assists qualifying leads gauging interest level, time frame, needs, etc., and directs leads to proper channels
Executes market penetration strategy utilizing web-based sales leads
Communicates sample needs for customers/dealers/contractors with the plant
Corresponds regularly with customers, i.e., Brand Bulletins, Brochures, and any program updates
Helps drive new product sales by communicating unknown products to customers
Works with account managers to comply with customer request and to solve customer problems
Maintains positive relationships with distributors
Works with Product Managers to enhance sales programs
Attends shows and product introductions when necessary
Attends various product trainings, as needed
Prepares various reports and correspondence as required
Performs other duties as required
Qualifications
Minimum of high school graduate
Requires 2 to 4 years of experience in customer service or a related role
Possesses solid working knowledge of subject matter
Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)
Working knowledge of various office equipment (computer, scanner, etc)
Click here to watch what a day in the life of an Inside Sales Coordinator looks like.
The Company is an Equal Opportunity Employer.
Skills Required
- High school graduation
- 2 to 4 years of experience in customer service or a related role
- Solid working knowledge of the relevant subject matter
- Working knowledge and proficiency with Microsoft Excel, Word, Outlook, and business-related software
- Working knowledge of office equipment, including computers and scanners
UFP Industries Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about UFP Industries and has not been reviewed or approved by UFP Industries.
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Healthcare Strength — Health coverage includes medical, dental, and vision, an HSA with a company contribution, company-paid life and disability, an EAP, and a health concierge service. The package is framed as a premium set of benefits supporting employees and their families.
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Equity Value & Accessibility — Employees can buy company stock through an Employee Stock Purchase Program at a discount. Additional ownership perks such as stock gifts tied to service milestones are highlighted in parts of the materials.
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Retirement Support — A 401(k) plan with a company match is available, including pre-tax and Roth options with various investments. Eligibility commonly begins within the first months of employment, encouraging earlier participation.
UFP Industries Insights
What We Do
UFP Industries is a holding company whose operating subsidiaries – UFP Packaging, UFP Construction and UFP Retail Solutions – manufacture, distribute and sell a wide variety of products used in residential and commercial construction, packaging and industrial applications. Founded in 1955, the company has operations in North America, Europe, Asia and Australia.
