This is a key customer-facing role focused on building strong relationships with external customers while providing support with quotations and technical specifications. You will play an important part in delivering a high standard of service, ensuring customer enquiries are handled efficiently and accurately across a global customer base.
Reporting to the Customer Service Team Leader, you will work closely with External Sales Teams and the Service Department, acting as a vital link between customers and internal stakeholders to ensure a seamless customer experience.
In this role, you will be responsible for processing quotations accurately and within agreed timescales, maintaining departmental KPIs and service standards. You will review technical documentation, specifications, and customer purchase orders before contracts are issued, ensuring accuracy and attention to detail throughout. You will also respond to customer enquiries promptly, providing a professional and customer-focused service at every stage.
This opportunity would suit someone with customer service experience who is looking to develop their career within a technical sales environment and gain exposure to a broad range of technical and commercial activities.
Experience Requirements:
- Experience of working within ERP Systems
- Experience of dealing with quotations.
- Able to provide exceptional customer service.
- Strong communication skills.
The Successful Candidate:
- Has a proactive and positive approach.
- Communicates effectively at all levels.
- Demonstrates excellent accuracy and attention to detail.
- Builds strong relationships with customers and colleagues.
- Takes ownership and delivers a high standard of service.
- Is keen to develop a career within a technical sales environment.
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving.
From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.
Skills Required
- Experience working within ERP systems
- Experience dealing with quotations
- Ability to provide exceptional customer service
- Strong communication skills
- Proactive and positive approach
- Effective communication at all levels
- Excellent accuracy and attention to detail
- Ability to build strong relationships with customers and colleagues
- Ownership and ability to deliver a high standard of service
- Interest in developing a career within a technical sales environment
What We Do
Rotork is a FTSE-250 market-leading global provider of mission critical flow control and instrumentation solutions for oil and gas, water and wastewater, power, chemical process and industrial applications. Rotork has 3,700 employees, based in 39 countries and serving customers in over 170 countries, led from our head office in Bath, UK. No matter where in the world customers are located, Rotork products can be locally sourced and supported by life-of-plant maintenance, repair and upgrade services. Rotork – Keeping the World Flowing for Future Generations.
