Rotork is a global leader in mission‑critical flow control and instrumentation solutions, serving customers who manage the movement of liquids, gases and powders. Its technologies help organizations improve efficiency, enhance safety, reduce emissions and lower environmental impact. With a strong focus on innovation, Rotork delivers high‑quality, dependable products trusted worldwide.
The company operates across three key end‑market divisions, Oil & Gas, Water & Power, and Chemical, Process & Industrial, allowing it to build close strategic relationships and respond directly to customer needs. With 3,500 employees in 170 countries, Rotork integrates deep customer collaboration with a strong research and development approach to create cutting‑edge automation solutions.
Job Description- Build and maintain strong relationships with external customers, delivering high levels of customer service
- Provide technical assistance on quotations and specifications, supporting both standard and customized solutions
- Prepare, produce, and issue accurate and timely quotations including supporting documentation and drawings
- Ensure all quotations are correctly recorded, tracked, and aligned with departmental KPIs
- Verify technical documentation, specifications, and customer purchase orders before contracts are booked
- Respond promptly and effectively to customer queries within agreed service level timescales
- Support the full process from quotation through to order booking, ensuring accuracy and efficiency
- Work collaboratively within a large customer service team to achieve shared objectives
- Liaise closely with External Sales Teams and the Service Department to ensure alignment and smooth operations
- Previous experience in customer service, ideally within a technical or sales-oriented environment
- Basic engineering or technical knowledge
- Experience preparing or handling quotations
- Ability to deliver exceptional customer service and build strong client relationships
- Proficiency in Microsoft Office
- Fluent in English
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.
Skills Required
- Previous experience in customer service, ideally within a technical or sales-oriented environment
- Basic engineering or technical knowledge
- Experience preparing or handling quotations
- Ability to deliver exceptional customer service and build strong client relationships
- Proficiency in Microsoft Office
- Fluent in English
What We Do
Rotork is a FTSE-250 market-leading global provider of mission critical flow control and instrumentation solutions for oil and gas, water and wastewater, power, chemical process and industrial applications. Rotork has 3,700 employees, based in 39 countries and serving customers in over 170 countries, led from our head office in Bath, UK. No matter where in the world customers are located, Rotork products can be locally sourced and supported by life-of-plant maintenance, repair and upgrade services. Rotork – Keeping the World Flowing for Future Generations.
