The Role
Provide renewals and repeat-order support to the UK sales team, ensuring mandated sales processes and ISO compliance. Manage pipeline, create proposals and quotes, request vendor pricing, follow up with clients, verify documentation and invoicing, update Salesforce and account records, and work with the wider account team to ensure timely delivery and KPI performance.
Summary Generated by Built In
This position will be sat alongside the sales team providing bespoke repeat order/renewals support for the UK Sales Team. The main function of the role is to ensure that our mandated sales process is followed at all times in order to comply with our regular ISO audits and to guarantee that the sales lifecycle is transparent and performing to KPI standards.
Key Responsibilities
Working with the client from the beginning of the renewals process, through to delivery, including;
- Attending scoping calls (if required)
- Requesting pricing from vendors
- Creating proposals and quotes
- Follow up calls
- Managing the pipeline ensuring orders are placed in a timely fashion
- Checking won work (all documentation is present and correct)
- Ensuring full and clear invoicing profiles are completed.
- Making sure all essential information for smooth job delivery is updated on the system
- Maintenance of account records on the Salesforce CRM system
- Working as part of the wider account team
Skills, Knowledge and Expertise
- Must be fluent in Spanish and English
- Must be process driven and have exemplary accuracy and attention to detail skills.
- Experience in a Customer Success/Customer Service/Customer Satisfaction focused position.
- Candidates will need strong organisational and communication skills.
- Able to use initiative as well as work as part of a team.
- Self-motivated and enthusiastic.
- Strong business work ethic.
- Knowledge of Salesforce would be beneficial.
- MS Office particularly Word, powerpoint & Excel
Benefits
- Flexible Working: Balance your work and personal life with our flexible working options.
- Generous Holiday Allowance: Enjoy 25 days of holiday, plus bank holidays, with the option to buy up to 5 additional days of annual leave.
- Medicash & Critical Illness Scheme
- Financial & Investment Benefits: Enjoy peace of mind with our Pension, Life Assurance, and Share Save Scheme.
- Community & Volunteering Programmes: Make a difference in your community with our volunteering opportunities.
- Green Car Scheme: Drive green and save money with our eco-friendly car scheme.
- Cycle Scheme: Stay fit and healthy with our cycle-to-work scheme.
- Special Time Off: Take time off for those big moments in life, like getting married/entering into a civil partnership, becoming a grandparent, and welcoming home a new pet.
- Family Planning: Benefit from our generous maternity and paternity leave, as well as time off and support for those undergoing fertility treatments.
About
We assess, develop and manage cyber threats across our increasingly connected society. We advise global technology, manufacturers, financial institutions, critical national infrastructure providers, retailers and governments on the best way to keep businesses, software and personal data safe.With our knowledge, experience and global footprint, we are best placed to help businesses identify, assess, mitigate & respond to the risks they face.We are passionate about making the Internet safer and revolutionising the way in which organisations think about cyber security.Headquartered in Manchester, UK, with over 35 offices across the world, NCC Group employs more than 2,000 people and is a trusted advisor to 15,000 clients worldwide.
Skills Required
- Fluent in Spanish and English
- Process-driven with high accuracy and attention to detail
- Experience in Customer Success, Customer Service, or Customer Satisfaction role
- Strong organisational and communication skills
- Ability to use initiative and work as part of a team
- Self-motivated and enthusiastic
- Strong business work ethic
- Knowledge of Salesforce
- Proficiency with MS Office (Word, PowerPoint, Excel)
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The Company
What We Do
NCC Group is a global cyber security and resilience company that helps organizations manage risk, strengthen resilience, and build trust. They provide services in cyber security consulting, managed services, technical assurance, and software escrow.
