The Role
Manage and grow Sophos partner accounts via phone and email, profile partners in CRM, identify upsell/cross-sell and renewal opportunities, support forecasting and quoting, enable partner use of the Partner Portal, provide product and competitor knowledge, handle escalations, and attend partner events as needed.
Summary Generated by Built In
About Us
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
The Channel Account Manager will work with Sophos Local Partners, managing their accounts with Sophos through telephone and email contact, driving revenue and partner satisfaction.
Candidates based in the Wiesbaden area will have a hybrid contract. If they live outside a commutable distance, the contract can be fully remote.
What You Will Do:
- Provide Account Management to Sophos partners via the phone and email, ensuring that they receive an excellent service
- Profile Sophos partners and work with them specifically to grow their business and Sophos mindshare and promote new Sophos products
- Offer knowledgeable advice to a base of Sophos resellers
- Consistently articulate Sophos’ value proposition to Partners to maintain and expand Sophos’ business within Partner base
- Identify and classify local partners within the CRM system to allow targeted marketing communications
- Support channel planning process and forecasting for assigned Partners, in conjunction with Territory Account Managers Mid Market Team
- Provide fast response times to requests and queries
- Quoting of sales related inquiries in urgent matters
- Identify upsell and cross sell opportunities and work with your partners expand their business
- Develop and maintain detailed knowledge of Sophos products, services and also that of Sophos competitors
- Assist with partner education and training appropriate to your partner’s needs
- Enable partners to use Sophos Partner Portal
- Keep in contact with partner through regular calls and emails
- Profile the partner base to identify potential partners for the Regional Partner team
- Drive high renewal rates by ensuring partners focus on their renewals
- Adherence to CRM (Salesforce) ensuring all activity is logged and accurately updated
- Attend partner sites or Sophos organised events and occasionally present the Sophos value proposition live to strategic focus partners
- Substitution of colleagues within the sales team during holidays, illness and transition time
What You Will Bring:
- First working experience in a sales or customer service Environment, ideally in IT/ Software Industry
- Strong Telephone Skills
- Previous use of CRM system and Excel
- Strong communication skills – verbal and written in German and English
- Ability to prioritise
- Ability to handle conflicts and escalations
- Strong Negotiation skills
#B1
#IC1
#LI_MT1
Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos
Skills Required
- First working experience in a sales or customer service environment
- Experience in the IT/Software industry
- Strong telephone skills
- Previous use of a CRM system (Salesforce) and Excel
- Strong verbal and written communication skills in German and English
- Ability to prioritise tasks
- Ability to handle conflicts and escalations
- Strong negotiation skills
- Legal authorization to work in the jurisdiction without employer sponsorship
Sophos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sophos and has not been reviewed or approved by Sophos.
-
Leave & Time Off Breadth — Time away is positioned as broad, with company-wide wellness days plus dedicated learning days and paid volunteer time.
-
Parental & Family Support — Family-related leave appears more comprehensive than baseline offerings, including paid parental leave, caregiver leave, and extended bereavement leave.
-
Wellbeing & Lifestyle Benefits — Wellbeing support is emphasized through always-available assistance resources and a Calm subscription, suggesting a lifestyle-oriented benefits approach.
Sophos Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Cybersecurity Evolved. As a worldwide leader in next-generation cybersecurity, Sophos protects nearly 400,000 organizations of all sizes in more than 150 countries from today’s most advanced cyberthreats. Powered by SophosLabs – a global threat intelligence and data science team – Sophos’ cloud-native and AI-enhanced solutions secure endpoints (laptops, servers and mobile devices) and networks against evolving cybercriminal tactics and techniques, including automated and active-adversary breaches, ransomware, malware, exploits, data exfiltration, phishing, and more.
.png)
