Inside Sales Associate

Summary

The Inside Sales Associate is an in-office role responsible for driving revenue growth by proactively managing assigned territory, generating new business opportunities, and strengthening existing customer relationships. This position operates in a fast-paced, dynamic environment and requires a self-starter who takes initiative and consistently delivers results.

Essential Duties

• Proactively generate sales through outbound calls, email outreach, and inbound lead follow-up within the assigned territory.
• Convert quotations to orders, promote current programs, and identify cross-sell and upsell opportunities aligned with territory initiatives.
• Maintain accurate activity tracking and performance reporting; provide regular updates on key sales metrics.
• Collaborate cross-functionally with field sales and internal teams to close opportunities and ensure post-sale satisfaction.
• Monitor market conditions, competitor activity, and pricing pressures to respond strategically.

Qualifications and Requirements

• Self-starter with strong internal drive, positive attitude, and receptiveness to coaching and performance feedback.
• Ability to thrive in a fast-paced, dynamic sales environment with shifting priorities.
• Strong time management, organizational, multitasking, and follow-up skills.
• Our company culture is energetic, growth-focused, and collaborative. Team members are expected to take ownership, move with urgency, and contribute meaningfully to evolving business goals.
• Responsibilities may evolve as business needs change within our dynamic and growth-oriented environment.
• Outstanding customer service skills.
• Actively promotes and personally observes safety and security procedures and uses equipment and materials properly.
• Other responsibilities or projects assigned by Manager.

Skills, Knowledge and Abilities (SKAs)

• Demonstrated ability to analyze territory data and translate insights into actionable sales strategies.
• Strong business acumen with the ability to understand margin impact, pricing structures, and distributor dynamics.
• Effective negotiation and closing skills with the ability to confidently advance sales conversations.
• Ability to manage multiple priorities while maintaining attention to accuracy and detail.
• Capacity to adapt messaging based on customer type, buying behavior, and market segment.
• Ability to identify process improvements and contribute ideas that enhance team efficiency in a dynamic environment.
• Strong collaboration skills to align efforts across inside sales, field sales, operations, and support teams.
• Commitment to ongoing professional development in sales methodology, product applications, and industry trends.
• Decision making, problem resolution and creative thinking.
• Salesforce.com and JD Edwards are a plus.
• Proficient level of computer skills in Microsoft Office products.

Education/Training

• High School Diploma
• Prior experience in the lighting field a plus

Physical/Environmental

• Sitting for extended periods of time, completing tasks using a computer and other office equipment.

• Position requires frequent talking, hearing, and vision with occasional standing, walking, and reaching.
• May require lifting to 10 lbs.
• Job position responsibilities are performed in a business office environment with computers, printers and phones.

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.