Who You Are
The Inside Sales and Support Specialist will be responsible for providing support to District Managers (DM) and coordination between customers/integrators, sales, and execution. This position focuses on increasing General Industry (GI) bookings and profit growth, and driving a strong commitment to customer satisfaction.
The ideal candidate is a results-oriented, creative thinker, with solid communications skills and a desire to learn. Someone with proven experience navigating in a fast-paced environment, interfacing with customers, possessing a strong attention to detail, and communicating with engineering and sales professionals.
How It’s Done
- Assist with DM activities as directed, chiefly: review and clarify Requests For Quote (RFQs) for robots, generate and revise Configure/Price/Quote (CPQ) proposals, purchase order review and validation, order booking, and responding to other various customer requests.
- Function as the backup for DMs when they are unavailable.
- Help coordinate and support regional workshops, open houses, training events, school/group visits, and sales meetings.
- Assist DMs by supporting various external and internal business meeting presentations, tours, and robot demonstrations.
- Provide hands-on “cobot” demonstrations for customers.
- Participate in end-user and Authorized System Integrators (ASI) visits and presentations, and support industry trade shows and customer events (open houses, technology transfers, internal showcases).
- Support DMs in establishing & maintaining relationships with key end-user customers and ASIs.
- Assist DMs with establishment of new customer accounts, as well as coordinating policy compliance requests and legal agreements.
- Actively participate in process improvement for sales efficiencies.
- Maintain strong robot product knowledge and keep up to date on FANUC product information and automation process solutions.
- Assist as needed in the resolution of aftermarket issues in cooperation with Customer Service.
What You Need
- Bachelor degree in engineering, marketing, or business-related field; or equivalent relevant experience.
- Minimum two years of experience in a customer-facing role (customer service, inside sales, or sales support) within the automation and/or robotics industry.
- Knowledge of engineering and automation disciplines.
- Working knowledge of MS Office (Teams, PowerPoint, Excel, Word, and Outlook).
What Would Be Even Better
- Knowledgeable of robotics is a plus.
- Fundamental understanding of FANUC product catalog and applications.
It’s Your Move
At FANUC America, we are driven by a deep respect for our people and a commitment to building a workplace dedicated to integrity and excellence. We believe that great careers are built through opportunity, growth, and collaboration—and we’re excited to invite talented individuals like you to explore what’s possible with us.
Joining FANUC means becoming part of a team that values your unique perspective and encourages continuous learning and collaboration. We foster a culture where respect and innovation go hand in hand, and where your contributions help shape the future of automation and robotics.
If you're ready to take the next step in your career, we invite you to apply today. We look forward to learning more about you!
We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:
- Medical, Dental & Vision Insurance
- 401(k) Retirement Program
- Life Insurance
- Short-Term & Long-Term Disability Plans
- Tuition Reimbursement
- Wellness Program
- Flexible Spending Accounts
- Employee Assistance Program
- Flexible Benefit Dollars
- Generous Holiday & Vacation Program
Sponsorship will not be provided for this position
Equal Opportunity Employer, including disabled and veterans
More information related to benefits offered by FANUC America can be found at the hyperlink attached here.
FANUC America is seeking a qualified applicant for an Inside Sales and Support Specialist role. The pay range for this position is $65,000 - $90,000 per year. The pay range listed is based on both salary and other compensation, including bonuses and profit sharing, that an employee may be paid during their employment with FANUC America.
A compensation package offered to a successful applicant will ultimately be determined by consideration of a variety of factors, including, but not limited to, an applicant’s geographic location, educational attainment, and level of experience.
Skills Required
- Bachelor’s degree in engineering, marketing, or a business-related field, or equivalent relevant experience
- At least two years of customer-facing experience in customer service, inside sales, or sales support within the automation or robotics industry
- Knowledge of engineering and automation disciplines
- Working knowledge of Microsoft Office, including Teams, PowerPoint, Excel, Word, and Outlook
- Knowledge of robotics
- Fundamental understanding of the FANUC product catalog and applications
FANUC America Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about FANUC America and has not been reviewed or approved by FANUC America.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, spanning medical, dental, and vision insurance along with disability and life insurance. A wellness program is also described as part of the health-and-wellbeing offering.
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Retirement Support — Retirement offerings include a 401(k) savings program as part of the core package. Broader retirement supports such as pension and retirement allowance plans are also highlighted at the parent-company level as part of employee welfare initiatives.
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Leave & Time Off Breadth — Paid vacation and paid holidays are included as standard time-off benefits. Time off is also associated with positive work/life balance in at least one role-specific account.
FANUC America Insights
What We Do
FANUC America Corporation, headquartered in Rochester Hills, MI is the leading supplier of robots, CNC systems and factory automation. Founded in 1982, FANUC America has over 1,500 employees in the Americas. Our team of automation professionals work in customer service, engineering, finance, human resources, IT, logistics, operations, manufacturing, product development, sales & marketing and training. On October 22, 2019, FANUC America hosted a Grand Opening of our new 461,000 square-foot facility in Auburn Hills, Michigan, in order to keep pace with the growing demand for robots and automation. Constructed and in full operation just one year after breaking ground, the new facility houses several departments including engineering, product development, manufacturing and warehousing. FANUC now occupies over one million square feet of building space in Oakland County, Michigan. In 2021, FANUC America was named one of Michigan’s top workplaces by the Detroit Free Press for the 10th consecutive year. In addition, the Chicago Tribune named FANUC America’s Hoffman Estates, IL regional office one of Illinois’ top workplaces.
