Inside Sales Account Manger

The Minneapolis-based Inside Sales Representative will work closely with the team to ensure that our customers are provided with the highest quality service. The ideal candidate will have superior customer service and sales skills, and must be highly organized and able to prioritize. We are growing rapidly across North America, and our Inside Sales Representative must thrive in a fast-paced environment. 
Responsibilities:

• Respond to customer inquiries and follow up on leads
• Assist customers’ needs and recommend appropriate services
• Work with designer to provide estimates / quotations for security and other technologies.
• Process customer orders and sales contracts
• Prepare takeoffs by collaborating with various internal departments
• Responsible for getting client approvals and supporting team members with sales 
• Work collaboratively with Operations, IT, Engineering and other corporate departments to drive success. 
• Support interaction and contact with customers requiring services.
• Provide a timely and accurate response to customers’ required proposal and/or bid circumstance 
• Propose and present new solutions for security, integrated systems technologies, and AV.
• Follow up on all sales leads and maintain system, opportunities, and forecasting. 
• Strong communication skills with the ability to engage with customers and team members. 
• Possesses a positive attitude, self-motivated, passionate, committed to success and quality. 
• Perform additional duties as required 

Required Qualifications:

• Strong computer skills, with advanced proficiency in Microsoft Office and project / quoting software
• Minimum of 1 year experience with alarms and/or integrated systems
• Experience in a technical sales role, producing quotes, estimates, and project design would be an asset
• Excellent written and verbal communication, as well as interpersonal skills
• Education or experience in electronics, electrical, or equivalent would be considered an asset
• Excellent organization and attention to detail
• Able to work independently, manage time effectively, and work with multiple deadlines

Preferred Qualifications: 

• Experience with Dynamics 365 ERP 

Success Factors

• Accountability: takes ownership & responsibility for quality and timeliness of commitments
• Results Driven: ability to focus on detailed outcomes and the means by which they are achieved
• Leverages Collaborative Relationships: cultivating win-win relationships and advancing Paladin’s market position.
• Business Development: Quick to recognize and act on an opportunity. Knows how to close. Knows how to make a profit.
• Masterful in front of the Customer: Goes the extra mile to know and understand the customer’s business and their needs. 

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Must be able to effectively communicate, (ie see, hear, speak and write clearly in English) in order to communicate with colleagues and/or customers
• Manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

WORKING CONDITIONS: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate.

Pay Range: $55,000 - $85,000k DOE