Establish and build solid business relationships with network doctors
Initiate communication with and respond to inquiries from practices regarding pricing, product information, and policies of the lab
Generate sales volume from practices within a specified geographical territory
As assigned, monitor specified types of accounts to ensure requirements are being met
With assistance, monitor accounts to identify potential issues
Gather and analyze data to offer alternative solutions within established processes to resolve identified problems while continuing to meet customer expectations
Maintain current working knowledge of lab systems, products, sales strategies and marketing opportunities
Identify opportunities and recommend changes for improvements
Utilize sales automation and order entry systems to make inquiries, maintain records and prepare reports
Escalate issues to the appropriate level when necessary
Job Specifications
Typically has the following skills or abilities:
One to two years sales or account management experience or equivalent
Two years experience in a business setting, demonstrating proven quality customer service skills
Knowledge of Ophthalmic lens and the Optical Industry
Strong organizational skills
Excellent interpersonal and rapport building skills
Familiarity with PC applications
For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment
#LI-OPTICS
Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.
Salary Ranges: $17.55 - $28.14VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.
Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.
We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.
As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.
Skills Required
- One to two years of sales or account management experience, or equivalent
- Two years of experience in a business setting
- Proven quality customer service skills
- Knowledge of ophthalmic lenses and the optical industry
- Strong organizational skills
- Excellent interpersonal and rapport-building skills
- Familiarity with PC applications
- For remote or hybrid roles, high engagement in virtual environments, including maintaining camera presence during meetings
What We Do
VSP Vision Care is a not-for-profit organization founded in 1955, providing vision benefits, eye care insurance, eyewear, and lenses, and reinvesting in communities.
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