Overview
Let's get into gear! Be a part of SRAM by becoming our Inside Sales Account Coordinator. Do you have what it takes to build strong relationships, coordinate day-to-day tasks with your dedicated customer accounts and thrive in a supportive and international environment? Then this job is for you!
Responsibilities
- Represent SRAM towards the customer and act as the primary contact for your own customer accounts
- Develop and maintain business relationships with your dedicated B2B customer base and nurture these connections into strong, long term partnerships
- Work closely together with different departments, such as sales, finance, shipping locations and international stakeholders to give the best possible service to our customers
- Manage order fulfillment from receipt to shipment, including entering, scheduling and confirming of orders
- Monitor orders and shipments in close cooperation with our production locations in Asia, USA and Europe
- Follow up & follow through on inquiries regarding sales orders, lead times, shipments, logistics, products and services and ensure customer requirements are met consistently
- Partner with Sales to onboard new customers and maintain accuracy of customer data
- Collaborate closely with Inside Sales team members, sharing information and best practices and support each other to achieve team goals
- Collaborate in cross-functional project teams and contribute to the continuous improvement of business processes
Qualifications
- MBO+/HBO education (obtained through education or working experience)
- Excellent written and spoken English and proficiency in any/several of the following languages: German/ French
- Strong organizational and planning skills
- Great communication and intercultural skills
- Proactive self-starter and independent thinker
- Experience within an (international) customer relations environment is a plus
- Knowledge of SAP/CRM systems is an advantage
About SRAM
SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.
What the Team is Saying
What We Do
Founded in Chicago in 1987 by Stan Day, SRAM, LLC has grown to be one of the world's largest bicycle component manufacturers. Today, we are led by CEO, Ken Lousberg, and Stan Day serves as Chairman of our Board. SRAM’s global footprint helps us bring cycling to every corner of the globe, including your local roads and trails.
We design and manufacture bicycle components, including shifters, derailleurs, brakes, chains, suspension, and power meters. Our components are used by bicycle manufacturers, distributors, and bicycle retailers.
Read the full history of SRAM: https://www.sram.com/en/company/about/history
Why Work With Us
SRAM’s success is due to the hard work, passion, and commitment of our team members around the world. A respectful workplace where we strive for a diverse and inclusive environment and all people feel welcome. We offer benefit programs that encourage well-being and support in all aspects of team members’ lives.
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SRAM, LLC Teams
SRAM, LLC Offices
OnSite Workspace
We have a hybrid model with our employees typically working 4 days per week in an office.
