Inside Account Manager

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2 Locations
Hybrid
Cloud • Fintech • Information Technology • Machine Learning • Software
At Xero, we’re here to help you supercharge your business.
The Role
Our Purpose
At Xero, we’re here to help supercharge small businesses. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

How you’ll make an impact:

Ready to launch your Xero career in a role where you get paid to talk, connect, strategise, and build?
As an Inside Account Manager, you will be the key growth engine for our accounting and bookkeeping partners. You’ll be on the phone every day, acting as an advisor and champion for your own portfolio of start-up firms. Your goal? To guide them to new heights by helping them master their online strategy, take on more clients, and level up through the Xero Partner Program. This is your chance to make a real impact, one successful partner at a time.

What you'll do:

  • Effective territory management through categorisation and prioritisation of all new and existing Accounting and Bookkeeping Partners
  • Identify sales opportunities to build a sales pipeline
  • Prioritise and manage your day to optimise calling time to meet monthly sales and call targets
  • Identify opportunities to develop business plans to produce larger or longer term deals and work with the Partner to implement them and manage on an ongoing basis
  • Increase penetration within the existing Partner base 
  • Ensure knowledge of Xero features and functionality is kept up to date via Xero training and update webinars
  • Ensure activity targets are met
  • Increase and maintain the percentage of certified partners ensuring attendance of re-certification where required
  • Keep all information, relating to inbound and outbound calls, up-to-date at all times inSalesforce

What you'll bring with you:

  • Direct experience in inbound phone and email sales with proven sales performance
  • An interest and intrigue in the emerging online accounting market
  • Ability to create a quick and strong rapport with partners over the phone
  • Attention to detail and follow-up
  • A process-driven mindset and takes ownership 
  • A go-getter mentality with loads of initiative and self-motivation 
  • Accounting product knowledge and understanding of the workings of an accounting practice
  • Experience with managing long term client relationships

Why Xero? 
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

What the Team is Saying

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The Company
HQ: Wellington
4,500 Employees
Year Founded: 2006

What We Do

Xero is small business accounting software that provides a platform on which businesses can build a fully integrated solution. It’s designed to make life better for people in small business, their advisors, and communities around the world. Xero minimises tedious admin by automating routine tasks, delivers valuable insights when needed, and brings together business data, trusted advisors, and powerful apps in one intuitive platform. By alleviating pain points, Xero empowers small business owners to supercharge their business, simplifying the complex and freeing up time from manual admin so they can focus on what really matters to build the business they’ve always envisaged.

Why Work With Us

We believe that by simplifying the complex we're not only making life better for small business, we’re helping to create a stronger, more vibrant economy. When you join this team, you’re impacting local communities, on a global scale. Being a Fast Co. Best Workplace for Innovators is a direct reflection of our creative, curious culture.

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Xero Teams

Xero Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.

Typical time on-site: Flexible
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HQWellington, NZ
Singapore
Auckland, NZ
Brisbane
Calgary
Denver, CO
Melbourne (HQ)
London, GB
Napier, NZ
New York, NY
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San Mateo, CA
Sydney, NSW
Toronto, Ontario
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