Description and Requirements
Description:
This position is responsible for providing administrative and customer service support to group policyholders (employers), sales, brokers and vendors on policies that have 100 to 15k employees. The focus for this role is for the servicing of key tasks such as billing, enrollment, claims and ongoing service support.
Desired Skills/Interests:
- Strong mathematical, analytical and problem-solving skills.
- Strong computer skills (especially Microsoft Excel). Excellent interpersonal skills, communications skills and leadership qualities.
- Motivated team player with sound judgment and problem-solving skills.
- Proven ability to lead and influence. High school diploma.
- Currently enrolled in a Bachelor's Degree program with an accredited college or university
This is a hybrid role, 3 days in office, based out of our Tampa, FL location.
About the MetLife Team: This role is within the US Business Organization (USB) on the Group Benefits Specialty Markets Team.
- MetLife is the Group Benefits industry leader providing coverage for 94 of FORTUNE 100® employers, in total serving more than 50,000 group insurance customers and over 41 million employees and dependents. The business has the broadest product set in the industry meeting the diverse needs of an evolving workforce.
- With over $23B in revenues, Group Benefits is MetLife's largest business and a significant contributor to the company's growth strategy. In 2023, the business paid out more than $18B in claims to employees and beneficiaries.
- The Group Benefits team takes a holistic and employee-first approach to benefits, recognizing the interconnectedness of benefits that support physical, mental, social, and financial wellbeing. Our business is built on relationships and customer care remains at the center of everything we do.
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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What the Team is Saying
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What We Do
We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
