EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Sydney or Newcastle, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
The Injury Management Support Specialist plays a key strategic role in helping the business achieve it’s injury management and return-to-work goals.
The Injury Management Support Specialist is responsible for providing expert advice and coaching to the Claims teams to support optimal recovery and return to work outcomes for injured workers and employers. The Injury Management Support Specialist is a subject matter expert in relation to workplace injury management practices. This role supports the Injury teams to work strategically to identify opportunities and deliver assurance and continuous improvement initiatives that improve RTW and scheme outcomes, meets legislative requirements and helps to uplift Claims team’s capability and growth.
As a subject matter expert in workplace injury management, you’ll use your knowledge and insight into industry trends to inform frameworks, lead improvement projects and partner with leaders and specialists in the organisation to drive high quality return-to-work outcomes at scale.
This will be a full-time, 18-month contract/secondment position based in the Sydney or Newcastle office, with flexibility to work from home up to 3 days per week.
YOUR RESPONSIBILITIES
- Provide specialist Injury Management coaching, education, training and one on one support to team members to optimise claims outcomes including RTW strategy, medical/injury management strategy and decision making, provider usage and injury management related legislative requirements.
- Assist with the development, implementation and monitoring of the strategic direction, performance and sustainability of injury management practices across Nominal Insurer.
- Work directly with claims specialists and their diamond to support the claims teams to achieve performance and KPI targets as set out as part the BU performance framework.
- Review data and reports for trend analysis on portfolio performance and identification of opportunities for continuous improvement in injury management and RTW related initiatives.
ABOUT YOU
- Strong injury management capabilities with experience in facilitating strategies to support workers’ recovery at work following an injury/illness
- 3+ years demonstrated experience working in an injury management role across a variety of medical cases including high risk significant injury claims and complex medical cases
- Internal candidates must meet EML Grow (Specialist) Level 3 to be eligible.
- Tertiary studies in Allied Health (Occupational Therapy, Physiotherapy, Exercise Science, Psychology, Rehabilitation Counselling or Social Work) or Nursing strongly desired
- Advanced communications skills (e.g. motivational interviewing, presenting skills, coaching)
- Demonstrated experience in developing and implementing innovative initiatives/projects to improve injury management practices and RTW outcomes.
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
• A vibrant, collaborative innovative team culture
• Flexibility with opportunity to WFH when you are fully trained in your role.
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers through our Rewards Hub program
• Entitlement to an annual tenure and performance-based recognition reward
• Comprehensive learning and development support
• Companywide events to celebrate success.
• Quarterly Reward and Recognition Awards
• Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
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What We Do
At EML we take great pride in helping people get their lives back after a workplace injury. Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support. Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference. We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back
