Shape the future of Customer Engagement at Sartorius – with strategic vision and operational excellence. In this role, you will develop innovative solutions along the Lead-to-Order process and apply your expertise in project and process management in a targeted manner.
This position is available for full-time. It is a hybrid role requiring some days on site at our headquarters in Göttingen with the opportunity to work some days remotely.
Grow with us – Your Responsibilities
End-to-end analysis and design of the Lead-to-Order target process (lead scoring/routing, opportunity management, CPQ/quotation, hand-over to order management), including clear roles, governance, and interfaces
Identification of optimization potential and development of concrete recommendations for action with measurable impact on KPIs
Conception, planning, and implementation of Customer Engagement initiatives and projects – including project structuring, scheduling, and resource management
Consulting internal stakeholders on best practices in Customer Engagement and Lead-to-Order
Conducting workshops and trainings to promote process understanding and establish new standards (BPMN)
Close collaboration with Sales, Marketing, IT, and other departments to design holistic processes
Preparation of reports and presentations for success measurement, steering, and project communicationMarket observation and identification of new trends and technologies in the area of Customer Engagement and process management
What will convince us
Completed studies in business, marketing, communications, or a comparable field
Several years of professional experience in Customer Engagement, ideally with a focus on Lead-to-Order and consulting
Solid methodological expertise in process management (e.g., BPMN 2.0) and project management (Agile/Scrum or classic)
Experience in process management and managing complex projects
Analytical thinking, structured working style, and strong communication skills
Initiative, team spirit, and enthusiasm for interdisciplinary collaboration
Excellent German and English skills; strong communication and stakeholder management skills in a global matrix environment
What we offer
As a growing global life science company, stock listed on the MDAX, Sartorius offers a wide range of Benefits:
Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings
Work life balance: Remote options, flextime, flexible work schedules
Attractive compensation: Vacation and holiday bonuses including pension benefits and 30 vacation days
Large, modern campus: Open office spaces, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream sales, fitness studio and daycare center
Making an impact right from the start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact
Travel benefits: car leasing, bike leasing, large free parking garage, good bus connections
Welcoming Culture: Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network
We support diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, ages, disabilities and cultural backgrounds.
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
Top Skills
What We Do
Sartorius is a leading international partner of life sciences research and biopharmaceutical manufacturing.
We help our customers #SimplifyProgress from drug discovery to manufacturing so that more people can have access to better medicine. With this, we are #PartOfTheSolution in the fight against diseases worldwide.
With innovative laboratory instruments and consumables, the our Lab Products & Services division focuses on laboratories performing research and quality control at pharmaceutical and biopharmaceutical companies as well as academic research institutes.
The Bioprocess Solutions division, with its broad product portfolio focusing on single-use solutions, helps customers manufacture biotech medications, vaccines, and cell and gene therapies safely, rapidly, and economically.
Based in Göttingen, Germany, Sartorius also has a strong global reach with around 60 production and sales sites worldwide. We regularly expand our portfolio through the acquisition of complementary technologies.
In 2023, Sartorius generated sales revenue of around 3.4 billion euros. Currently, around 14,600 employees from around 110 nations are working for customers around the globe.
Join our team, partner or collaborate with us.
