AFL manufactures fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products and employ approximately 9,000 associates worldwide.
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Location: Apodaca, Nuevo León, Mexico
Job Summary
Serve as the liaison between customers and the company to ensure timely responses to customer complaints and claims, driving continuous improvement of products and processes while increasing customer satisfaction. Provide customer support by addressing product related inquiries and technical concerns, fostering customer loyalty and confidence.
Technical Knowledge
Advanced English proficiency.
Advanced Product Quality Planning.
Design and Process Failure Mode and Effects Analysis.
Control Plans.
Measurement Systems Analysis.
Statistical Analysis.
Feasibility Analysis.
Qualifications
Bachelors degree in industrial engineering, Mechanical Engineering, or a related field.
Minimum of 5 years of experience as a Quality Engineer.
Availability to travel.
Valid passport and U.S. visa.
Aviso de Privacidad
En AFL Telecomunicaciones de México, nos comprometemos a utilizar tus datos personales únicamente con fines de identificación y contacto laboral, respetando en todo momento tu privacidad de acuerdo con la ley federal de protección de datos personales en posesión de los particulares. Tu confianza y seguridad son nuestra prioridad.
Skills Required
- Bachelor's degree in Industrial Engineering, Mechanical Engineering, or related field
- Minimum of 5 years of experience as a Quality Engineer
- Advanced Product Quality Planning (APQP) knowledge
- Design and Process Failure Mode and Effects Analysis (DFMEA/PFMEA) experience
- Control Plans experience
- Measurement Systems Analysis (MSA) experience
- Statistical analysis skills
- Feasibility analysis experience
- Advanced English proficiency
- Availability to travel
- Valid passport and U.S. visa
AFL Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AFL and has not been reviewed or approved by AFL.
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Healthcare Strength — Health coverage is described as comprehensive, including medical with HSA options, dental, vision, disability, life/AD&D, wellness resources, and EAP. Carrier options and plan tiers are outlined publicly, and on‑site health resources are available in some locations.
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Retirement Support — A 401(k) with company match is a prominent part of the package, with dollar‑for‑dollar matching and vesting timelines highlighted. The retirement program is repeatedly positioned as a strong component of total compensation.
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Leave & Time Off Breadth — Paid vacation, holidays, and sick time are standard, with some teams operating flexible or unlimited PTO models. This breadth supports work–life balance where such policies are offered.
AFL Insights
What We Do
Founded in 1984, AFL is an international manufacturer providing end-to-end solutions to the energy, service provider, enterprise and industrial markets as well as several emerging markets. Our products are in use in over 130 countries and include fiber optic cable and hardware, transmission and substation accessories, outside plant equipment, connectivity, test and inspection equipment, fusion splicers and training. AFL also offers a wide variety of services supporting data center, enterprise, wireless and outside plant applications. Headquartered in Spartanburg, SC, AFL has operations in the U.S., Mexico, Canada, Europe, Asia and Australia, and is a wholly-owned subsidiary of Fujikura, Ltd. Of Japan.
